Global IT Sec Director

About Nubank

Nu is the world’s largest digital banking platform outside of Asia, serving over 123 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. The Company is preparing for its next growth cycle where it will accelerate its internationalization process outside Latin America, and will also enter new verticals beyond financial services in its core markets taking advantage of the significant customer penetration.

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About the team 

The IT Sec team plays a critical role in enabling the success and productivity of every employee across the globe. Structured around two strategic pillars (Nubankers Experience and BUs Efficiency) this team manages the core technology infrastructure and services that power our operations, from individual user experience (Service Management, Device Management, IT Workplace and Nubankers Platform) to enterprise-wide systems (Enterprise Apps, Productivity Systems and Biz Automation Hub). This includes both directly supporting our workforce with essential tools and enhancing the efficiency of our business units through advanced applications and automation. The team operates with a broad, global scope, impacting every country where we have operations.

About the role 

We are seeking a visionary and customer-obsessed Global IT Sec Director to lead our critical IT functions. This strategic role will be instrumental in redefining our approach to employee technology experience and driving efficiency across our business units. You will lead a substantial and impactful organization, setting clear strategic direction, scaling operations, and fostering an innovative culture that prioritizes empowering our employees. 

Key responsibilities and Expectations

• Define and execute a clear strategy for IT Sec, inspiring the team to challenge the status quo and innovate solutions that make working easier for all Nubankers.
• Oversee all aspects of employee work setup and support, including laptops, equipment, application installation, service management, and workplace environment across all offices. Elevate the help desk experience to be proactive, practical, and highly effective, ensuring staff possess deep knowledge of the tools they support.
• Lead teams supporting critical enterprise applications (e.g., Oracle, SAP), productivity systems (e.g., Slack, Workspace), and business automation through bots, driving efficiency and innovation for horizontal business units.
• Lead efforts to scale IT operations globally, ensuring seamless technology provision for new hires and offices across all countries. This includes navigating the nuances of international logistics and distributed work environments.
• Foster a high-performing culture within the team, balancing capabilities and empowering individuals to excel in their mission to provide world-class support.
• Collaborate closely with major horizontal business units, including finance and HR, and ensure optimal productivity and workplace environment for all employees.

Qualifications

Professional Experience & Education:

• High Education in Computer Science, Engineering, or a related field (or equivalent practical experience).
• 10+ years of progressive experience in engineering leadership roles, with a strong foundation as a hands-on IT engineer.
• Proven experience as a visionary leader within an IT function, with a track record of setting strategy, scaling operations, and driving significant organizational impact.
• Demonstrated experience in fast-scaling environments, particularly with international logistics and supporting global, distributed workforces.
• Experience with Governance, Risk, and Compliance (GRC) or corporate security is a significant plus.

Competences & Attributes:

• Fluency in English is mandatory.
• Excellent people management skills with experience leading a substantial organization, including developing and inspiring senior leaders and individual contributors.
• A deeply customer-obsessed approach, with a passion for improving the technology experience for employees and a commitment to service excellence.
• Strong understanding of enterprise applications, productivity systems, and business automation technologies.
• Ability to challenge existing processes, innovate solutions, and drive continuous improvement within IT operations.

Role Location 

Remote

Reports To

This position reports to David Hannigan (VP and CISO).