Provides strategic and compliance-focused HR consulting to clients across federal, state, and local requirements. Manages client relationships, retention, payroll trends, HR deliverables, employee relations, performance management, compensation, onboarding, and succession planning. Develops HR materials, resolves escalations, supports compliance initiatives, mentors HR partners, and collaborates with sales and operations. Requires multi-state HR knowledge, strong communication, business judgment, and the ability to manage confidential matters and multiple client priorities.
Position Summary
• The Global HR Specialist, US is responsible for delivering customized HR service solutions that positively impact clients’ businesses, resulting in client retention and growth.
• Provide advice, guidance, and recommendations on federal and state compliance requirements and complete HR service functions for the organization.
• Proactively consult and regularly follow up with clients to develop, implement, and monitor HR deliverables and ensure client policies, procedures, and actions are in compliance.
Essential Duties and Responsibilities
• Work with targeted elite HR-centric clients with a primary focus on compliance and strategic HR needs.
• Manage all aspects of client health, maintenance, and retention; monitor payroll trends, consult on products and services, and navigate compliance matters.
• Collaborate with clients, sales, and operations to ensure a successful transition to Vensure and maintain long-term partnerships.
• Develop and maintain effective relationships with clients, appointed contacts, and on-site supervisors; provide guidance and value-added solutions that contribute to client success and business growth.
• Deliver customized solutions aligned with client standards and HR best practices, resolve issues promptly, follow up timely, and offer proactive recommendations to enhance communication, productivity, culture, and work practices while mitigating risk.
• Develop client materials and programs, including handbooks, job descriptions, performance evaluation systems, compensation plans, hiring/onboarding processes, salary benchmarking, and succession planning.
• Identify legal and regulatory HR compliance concerns and partner with clients to address them; maintain and promote relationships with colleagues to ensure effective communication and client service.
• Mentor and provide guidance to Human Resources Business Partners and Associate HR Business Partners.
• Operate with independence and discretion, leveraging multi-disciplinary and multi-state HR experience to advise on complex, high-risk, and strategic HR matters.
• Travel for onsite visits and meet remotely with clients to achieve KPIs, service levels, and profitability targets.
Marginal Functions
• Attend webinars, seminars, and trainings to stay current on laws and best practices.
• Support HR projects and initiatives outside the assigned client group as needed.
• Provide backup support for other HRBPs and HR team members during peak periods, absences, or urgent employee relations needs.
• Perform other related duties as assigned to support business operations and HR objectives.
Knowledge, Skills, and Abilities
• Excellent organizational and time-management skills; personable, well-spoken, and technically capable.
• Demonstrated knowledge and experience in HR best practices with emphasis on employee relations and related federal, state, and local laws and regulations.
• Working knowledge across HR disciplines including employee relations, organizational diagnosis, performance management, recruitment, compensation, and benefits.
• Strong verbal and written communication skills and interpersonal effectiveness at all organizational levels and across cultures.
• Excellent internal and external customer service skills.
• Adherence to KPIs and SOPs according to established guidelines.
• Ability to apply change management initiatives to assist in business transformation.
• Use logic and reasoning to make immediate decisions under pressure or tight deadlines and make appropriate judgment calls when presented with situations or problems.
• Strong business ethics and ability to handle confidential information appropriately.
• Able to manage multiple projects and daily account and HR matters while maintaining focus and follow-through until issues are resolved and results are delivered as committed.
• Ability to make recommendations to resolve escalations using judgment consistent with standards, practices, policies, procedures, regulations, and applicable law.
• Outstanding business acumen with the ability to understand and operate from the perspective of the business owner.
Required Education & Experience
• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent combination of experience, skills, and education (including non-traditional degree programs, certifications, or job training programs) preferred.
• 2–4 years of HR experience.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.
• Experience with various HRIS systems and payroll platforms preferred.
• PRISM, EOR, or PEO experience preferred.
• Bilingual (English/Spanish) preferred.
Required Licenses and/or Certifications
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.
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