Global Head of Operational Risk Management

Description and Requirements
Position: SVP, Global Head of Operational Risk Management
Location: 200 Park Avenue
Setting : In-Office
Reports to: EVP, Chief Risk Officer, and Head of MetLife Insurance Investments
Travel: 25%
The Team You Will Join
The Global Risk Management Group is vital to protecting MetLife and ensuring we deliver on our promises to customers and stakeholders. Our teams are responsible for identifying, monitoring and mitigating both financial and non-financial risks across the organization. We leverage our knowledge and experience as the second line of defense to advise our businesses about effective risk management. This includes challenging ideas, implementing controls, and enforcing guardrails to support responsible business growth and ensure MetLife remains a trusted industry leader.
The Opportunity
The Global Head of Operational Risk Management is responsible for establishing and overseeing the framework, policies, and practices that identify, assess, monitor, and mitigate non-financial risks across all regions and business lines. This executive role defines and leads the global operational risk strategy, partners with senior leadership to ensure a strong risk culture and provides independent oversight of material non-financial risks including fraud, technology, data, business resiliency, third-party, and conduct risks.
The role reports directly to the EVP Chief Risk Officer, and Head of MetLife Insurance Investments with significant exposure across the enterprise and will be a member of the Global Risk Management Senior leadership team. Overall responsibilities involve business / functional engagement, governance leadership, risk reporting to management and board committees, as well as regulatory interaction.
The role will work closely with the various Line of Business Leaders and Regional Chief Risk Officers. The role has direct leadership responsibility for a team of twenty with additional functional oversight for Regional Operational Risk Management Leads across the globe. This role will be based out of the MetLife NYC office .
How You'll Help Us Build a Confident Future

• Define strategic vision for Non-Financial Risk management, in collaboration with business, functional and control partner leadership. Develop and execute the global Non-Financial risk management strategy aligned with the Enterprise Risk Management (ERM) framework.
• Lead enterprise-wide risk identification, assessment, monitoring, and reporting processes for Non-Financial Risk overseeing key risk programs. Oversee key risk programs e.g. self-assessments, issue management, risk events, governance.
• Own and enhance relevant risk policies, methodologies, and standards, including risk taxonomy, risk appetite, and assessment tools.
• Provide strategic advisory and challenge the business on risk exposures and control effectiveness. Provide actionable risk insights to influence strategic decisions and improve business resilience.
• Provide governance and challenge to technology, cyber, data, and third-party risk management activities. Collaborate with IT, procurement, data and security teams to ensure appropriate controls and resilience.
  Independently analyze significant risk events, ensuring effective root cause analysis and sustainable remediation.
• Drive development and use of Non-Financial risk dashboards, risk indicators, and performance metrics.
• Deliver insightful, transparent risk reporting to senior leadership, regulators, and the board.
• Chair the Enterprise Non-Financial Risk Committee and represent operational risk in executive risk committees and other senior governance forums. Lead the non-financial risk input into global risk governance and board reporting processes.
• Build and maintain strong relationships with Executive Leadership Team (ELT), business leaders, regional management and Global Risk Management.
• Monitor external trends and regulatory developments to evolve risk capabilities and ensure compliance.
  Act as a liaison with regulators, auditors, and assurance providers on key risk topics.
• Lead a high-performing global risk team with strong technical and leadership capabilities. Foster a culture of accountability, risk awareness, and continuous improvement across the organization.

What You Need to Succeed (Required Qualifications)

• 20+ years' experience in a risk/control, business, operations or technology role
• Bachelor's degree in finance, business or related field
• Practical experience with regulatory frameworks, risk and control self-assessment tools and risk technology platforms.
• Track record in designing, implementing, and enhancing operational risk frameworks, policies, and methodologies.
• Commitment to fostering a strong risk culture and continuous improvement in risk processes.
• Proven ability to engage and influence senior business and functional stakeholders
• Ability to demonstrate intellectual curiosity and a desire to innovate to solve business problems.
• Strong analytical and problem-solving skills to assess complex risk exposures and develop effective mitigation strategies.
• Excellent oral and written communication skills, including the ability to effectively collaborate and influence.
• Experience leading and motivating teams and overseeing risk functions across multiple business and regions

The salary range for applicants for this position is $265,200 - $353,900.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$265,200 - $353,900