Global Digital Upskilling Lead

The Global Digital Upskilling Lead will play a pivotal role in shaping and executing ERM’s global digital learning strategy with a primary focus on AI learning and adoption across ERM. This role will partner closely with the global and regional learning community, business leaders, and the broader HR function to define and execute a digital upskilling strategy, focused initially on AI. This role reports into the Global Head of Learning and accountable to the AI Governance Committee.

Drive Strategic Oversight of AI Capability Development 

• Lead the design and implementation of a digital upskilling strategy with an initial focus on AI upskilling and adoption, aligned with ERM’s business priorities and digital transformation goals.
• Identify critical digital and AI-related skills and capabilities required across all career levels—from early career professionals to senior leaders.
• Develop and deliver integrated, agile learning solutions (e.g. structured programmes, self-paced learning and communities of practice) to build AI fluency and application across the enterprise from selling work to delivering work.
• Create and maintain AI learning pathways and role-based skill maps to support career progression and workforce readiness.
• Ensure alignment with ERM’s Leadership Development Framework, embedding AI literacy and digital leadership into leadership pathways.

Design and Deliver Future-Focused Leadership Development with an AI Lens 

• Oversee all related digital and AI L&D initiatives from conceptualization through to delivery and adoption, overseeing adoption-related initiatives across cross-functional teams including ERM’s AI Champions community, Technical Communities, Regional activation teams (i.e. Partners sponsors and Digital Champions), and reporting back to the AI Governance Committee.
• Co-create programmes that empower leaders to navigate AI disruption, lead with data, and foster innovation.
• Promote inclusive, ethical, and responsible AI leadership principles through learning programs.
• Drive adoption of AI tools and practices that enhance leadership effectiveness and decision-making.

Partner with Business Stakeholders to Accelerate Technology and AI Adoption 

• Collaborate with business leaders to understand emerging AI use cases and workforce implications across ERM service lines globally.
• Translate business needs into targeted learning interventions that build digital and AI confidence and capability.
• Act as a strategic advisor on digital and AI learning, supporting talent development, retention, and employee engagement.
• Elevate the visibility and impact of the Global Learning function through thought leadership and measurable outcomes.

Shape Learning & Development Best Practices 

• Contribute to the evolution of the Global Learning team’s strategy, governance, and operating model.
• Champion innovation in learning design, leveraging digital and AI-powered tools and platforms to enhance learner experience.
• Build internal capability in AI learning design and change enablement.
• Promote well-being, inclusion, and equity in all learning initiatives.
• Mentor and develop Global Learning team members, fostering a culture of continuous learning and experimentation.

Job Requirements and Capabilities

ERM is undergoing rapid transformation. The successful candidate will:

• Champion ERM’s purpose and values.
• Demonstrate executive presence, strategic thinking, and strong people leadership.
• Thrive in ambiguity and lead with agility, resilience, and a growth mindset.
• Communicate with clarity and influence across diverse audiences including senior leaders.
• Operate with a service-oriented mindset and a passion for enabling others.
• Be a visible advocate for AI learning and digital transformation.

This is a global role and the individual needs to be able to work flexibly across the different time zones.

Qualifications

• 6+ years of experience in Learning & Development, Digital Transformation, Change Leadership, Change Management, or a related field.
• Proven experience designing and delivering enterprise-wide learning programmes, ideally with a focus on AI, data, or digital skills.
• Familiarity with AI concepts, tools, and ethical considerations is highly desirable.

Key Capabilities

• Strategic learning design and programme management
• Change management and digital transformation and adoption
• Senior stakeholder engagement and business partnership
• Leadership development and facilitation
• AI proficiency and digital fluency
• Innovation and continuous improvement
• Communication and storytelling
• Emotional and cultural intelligence
• Team leadership and coaching
• Resilience and adaptability

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