Global Customer Manager

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for more than 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

For over 40 years, we have partnered and seen rapid growth with some of the finest automobile brands in the world to create unique sound solutions for our customers on the road. With a meticulous blend of hardware and software design, we can deliver a magical listening experience in the car with more of the sound you want—your music, your phone calls—and reduce the sounds you don’t want, like engine and road noise.

Job Description

The Automotive Systems Division of Bose Corporation is seeking a Global Customer Manager (GCM) to work in our Automotive Division office in Bloomfield Hills, MI. The primary responsibility of the GCM to help develop and successfully deploy both global and regional customer sales strategies and account plans consistent with overall ASD goals and initiatives.  More specifically, the GCM will organize and lead the local sales and marketing team to ensure that our customer engagement, new product development, supply chain, business modeling, product line, vehicle launch planning, and resource planning activities are aligned to successfully execute both short and long-term growth and financial objectives. 

Critical tasks and deliverables can be categorized into three (3) main areas:

1.) Account planning and forecasting

• Oversight and approval of the quarterly forecast and bi-annual LRSP, with particular focus on Targets
• New technology planning (inputs into the PAC/PRB/AIP processes)

2.) Customer relationship management (CRM)

• Customer mapping and networking
• Executive and mid-level relationship planning (all customer interfacing functions in the local region)
• Developing subject matter expertise around the customer sourcing and planning processes
• Event planning and support (Bose events, customer events, shows, forums, etc.)

3.) New business acquisition and execution

• Conducting competitive and market assessments (SWOT’s, MI gathering, etc.)
• Leading advanced C&S activities including opportunity analysis, target setting, concept car planning, business case scenarios, requirements gathering, etc.)
• Supporting the Program Approval process
• Supporting the RFQ response process, supporting follow up customer negotiations, and ensuring new business is secured
• Working with a cross-functional team to help ensure all critical customer commitments and development milestones are met to ensure a flawless market launch and production

Key metrics may include:

• Annual booked business results
• Year over year growth
• Selling new technology
• Attaining new customers

Qualifications:

• 10-15 years’ experience working in the US automotive industry; General Motors (GM) experience preferred
• Technical and commercial selling experience
• Experience working at a North American supplier selling complex electrical systems or software enabled solutions
• Comfortable working in a small, start-up office environment
• English language fluency a must
• Undergraduate degree in engineering or business; master’s degree is preferred but not a "must"

Travel:

-Weekly visits to customer HQ, R&D, and other domestic sites

-6-9 trips per year to visit Bose HQ, other Bose offices, auto shows, trade shows, regional customer sites, etc.

Reporting:

Position will report to the North American Sales Director

#LM1

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. Please include "Application Accommodation Request" in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.