As a Genesys Cloud Engineer, you will design and deliver customer experience solutions, implement contact center solutions, and develop call flows.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
- Implement Genesys Cloud and PureCloud contact center solutions
- Conduct technical implementation activities from post-sale to support transition
- Development of Genesys Cloud call flows for routing and IVR
- Write and execute test plans
Requirements
- 1+ year of experience with the Genesys Cloud platform
- 3+ years of experience with the contact center solutions
- Knowledge of Amazon Web Services (AWS), including S3, EC2, etc.
- Experience with applications leveraging APIs, JSON or JavaScript
- Knowledge of change control processes
- Excellent communication skills
Desired
- Genesys Cloud Certified Professional (GCP-GC)
- AWS Cloud Practitioner Certification
- Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
- Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
Top Skills
APIs
Audiocodes
AWS
Cisco Gateways
Ec2
Genesys Cloud
Ip Telephony
JavaScript
JSON
Polycom
S3
Similar Jobs
Fintech • Financial Services
The Engineering Manager will lead a full-stack engineering team, ensuring high technical standards, managing project delivery, and fostering a productive engineering environment.
Top Skills:
KubernetesPostgresSaaSSQL
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Senior Infrastructure Software Engineer, you will build and optimize scalable systems, manage extensive data, and collaborate across teams to drive innovations and improvements in Dropbox's infrastructure.
Top Skills:
C/C++GoJavaPython
Healthtech • Software • Biotech • Pharmaceutical
As an EMR Interface Engineer, you will manage EMR integration projects, develop API-based interfaces, and support data conversions for cancer care solutions.
Top Skills:
FhirHl7 V2Hl7 V3Infor CloverleafPowershellPythonSQLTcl
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
