Lead the design and delivery of customer experience solutions, mentor technical team members, and ensure quality delivery of projects.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Facilitate JAD sessions with customers
- Define and document detailed business and technical requirements
- Design and architect CTI based solutions to meet requirements
- Lead a team of engineers in implementation activities
- Expert hands-on experience with Genesys installation, configuration and development
- Work closely with Project Managers to ensure on-time, quality delivery
- Assist sales team with customer meetings and technical presentations
- Mentor other technical team members
Requirements
In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:
- Genesys Routing solutions
- Genesys Reporting
- Genesys Voice Portal
- Genesys SIP Server
- Genesys eServices
Desired Experience
- Genesys iWD
- Genesys Workforce Management
- Genesys Desktop (iWS, WDE and WWE)
- Genesys Interaction Recording
- Genesys Rules System
- PBX to Genesys SIP Migration
- J2EE (Java, Servlets, JSP, EJB, JSF)
- .NET (C#, ASP.NET, ADO.NET)
Top Skills
.Net
Genesys Desktop
Genesys Eservices
Genesys Interaction Recording
Genesys Iwd
Genesys Reporting
Genesys Routing Solutions
Genesys Rules System
Genesys Sip Server
Genesys Voice Portal
Genesys Workforce Management
J2Ee
Pbx To Genesys Sip Migration
Similar Jobs
Artificial Intelligence • Information Technology • Insurance • Machine Learning • Software • Analytics
Develop scalable web applications using React and Flask, collaborating with teams to create features and maintain APIs for data-driven decisions.
Top Skills:
Ci/CdDockerFlaskJavaScriptKubernetesLinuxPythonReactRelational DatabasesTypescriptVite
Artificial Intelligence • Information Technology • Insurance • Machine Learning • Software • Analytics
The Senior DevOps Engineer will enhance customer experience by managing infrastructure, deploying updates, automating processes, and ensuring system security.
Top Skills:
Amazon Web ServicesBusiness Intelligence ServiceKubernetesMachine Learning OperationsTerraform
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Field CTO drives digital transformation in financial services, collaborating with sales and technology to deliver innovative solutions and strategies.
Top Skills:
AnsibleArtificial IntelligenceAWSAzureCi/CdCloud Native SolutionsData SolutionsDevOpsGCPHashicorpInfrastructure As CodeSoftware Development
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
