General Manager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Qualification:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Duties and Responsibilities:

• Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing
• Responsible for the location’s financial performance, growth, and profitability.
• Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients
• Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
• Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
• Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction
• Overseeing day-to-day operations in the assigned location(s).
• Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development
• Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent
• Leading or supporting the recruitment, training, and development of new team members
• Providing after-hours support for partners, prospective and current clients (including evenings and weekends)
• Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
• Additional duties and responsibilities as assigned

Required Skills, Education, and Certifications:

• Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
• Five to seven years of leadership experience in health care, elder care, social work, or related industry
• Strong understanding of budget management and financial monitoring
• Demonstrated leadership skills, including goal setting, training, and mentorship
• Proven track record of successfully leading and motivating diverse teams
• Multitasker and critical thinker with strong analytical skills
• Exceptional interpersonal and communication skills, including writing, speaking, and active listening

Physical Requirements:

• Ability to travel to client homes and other locations approximately 25% of the time
• Ability to sit, stand, and walk for prolonged periods of time throughout the workday
• Ability to use standard office equipment

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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