GenAI Digital Product Management Director - Global Ops

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About this role:
Wells Fargo is seeking a visionary GenAI Digital Product Management Director (Executive Director) to lead the development of enterprise-wide AI capabilities within the Chief Operating Office. This strategic role will shape and execute the roadmap for GenAI and Agentic AI initiatives, driving innovation in user experience and operational efficiency. You will lead cross-functional teams to deliver scalable, intelligent solutions that empower employees, enhance decision-making, and streamline processes across the organization.
In this role, you will:
AI Strategy & Execution

• Drive GenAI product development and program delivery across the Chief Operating Office, ensuring alignment with business goals and emerging technologies.
• Lead the design and implementation of Agentic AI solutions, fostering intelligent automation and decision-making capabilities.

Leadership & Team Development

• Manage and mentor teams of digital professionals, cultivating a high-performance culture and supporting career growth.
• Develop and execute digital strategies tailored to specific business lines or functional areas.

Stakeholder Engagement

• Influence and collaborate with internal stakeholders, peers, and senior leaders to ensure alignment and support for digital initiatives.
• Engage directly with external customers to understand needs and deliver impactful solutions.

Strategic Planning & Risk Management

• Identify and recommend cross-functional programs and initiatives with potential enterprise-wide impact.
• Determine strategic direction and actions to meet deliverables with moderate to high risk, ensuring compliance and effectiveness.

Policy & Governance

• Interpret and develop policies and procedures for moderately complex functions, ensuring operational excellence and regulatory compliance.

Resource Management

• Oversee allocation of people and financial resources, ensuring optimal performance and alignment with strategic objectives.

Culture & Talent Development

• Champion a culture of innovation and talent development, aligning team capabilities with evolving business needs and digital transformation goals.

Required Qualifications:

• 8+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:
Technical Expertise:

• 8+ years experience in Product Management, including 4+ years in AI/ML and GenAI.
• Experience leading GenAI and Agentic AI product development in Fintech or financial institutions.
• Strong knowledge of LLMs, vector databases, orchestration tools (e.g., LangChain, Semantic Kernel), and cloud-native architectures.
• Proficient with GCP, Azure, AWS (including Vertex AI and ADK Framework).
• Skilled in AI/ML lifecycle and building compliant, scalable frameworks.

Governance & Risk:

• Familiar with AI governance and model risk management.
• Understanding of financial services operations, compliance, and regulatory frameworks.

Strategic Leadership:

• Proven success in AI product strategy and innovation at enterprise scale.
• Ability to communicate AI value to executive leadership.
• Experience managing product roadmaps and evaluating AI vendors.

Collaboration & Influence:

• Strong leadership and change management in matrixed environments.
• Effective cross-functional collaboration to deliver secure, scalable AI solutions.

Job Expectations:

• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule).
• This position is not eligible for Visa sponsorship.
• Ability to travel up to 10% of the time.

Posting Location:

• Charlotte, NC
• Phoenix/Chandler, AZ
• Dallas/Irving, TX
• Minneapolis, MN (Shoreview)
• Wilmington, DE

The Global Operations functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$185,000.00 - $300,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
10 Sep 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.