Gen AI - Platform Support Lead

We are seeking a Generative AI - Lead Platform Software Engineer to join our Platform Services team. This role supports the operational stability of GenAI platforms used across the enterprise. You'll serve as a lead technical resource in triaging issues, maintaining observability and support tooling, and partnering with infrastructure and cloud teams to ensure continuity of service.
Key Responsibilities:

• Lead triage and resolution of incidents affecting GenAI platform availability or performance
• Maintain and enhance observability tooling to ensure system health and performance
• Collaborate with internal infrastructure teams (e.g., Google Cloud Platform support) to resolve platform level issues
• Own diagnostics and root cause analysis for recurring platform incidents
• Support and maintain internal GenAI-facing platforms, including Agent Space, ensuring uptime and reliability
• Contribute to operational runbooks, automation scripts and service documentation
• Mentor junior engineers and contribute to a culture of operational excellence

Required Qualifications

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience in platform operations, SRE, or infrastructure engineering
• 3+ years of experience with observability tools (e.g., Prometheus, Grafana, Splunk)
• 3+ years of experience in incident management and root cause analysis in production environments
• 2+ years of experience supporting internal platforms or services used by engineering or ML teams
• 1+ year of experience collaborating across geographically distributed teams

Desired Qualifications:

• 2+ years of experience working with cloud infrastructure platforms, preferably Google Cloud Platform
• Experience with infrastructure-as-code tools (i.e., Terraform, Ansible)
• Experience with containerized applications.
• Experience supporting GenAI tools.

Job Expectations:

• Position offers a hybrid work schedule
• Relocation assistance is not available for this position
• This role is not eligible for Visa Sponsorship

Posting End Date:
15 Sep 2025
*Job posting may come down early due to volume of applicants.
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