Garnishment Support Advisor

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The Garnishment Support Advisor is the expert-level support role within the Garnishment Center of Excellence (COE). This position provides advanced technical, regulatory, and operational guidance to both internal teams and external customers. The Advisor owns complex escalations, agency coordination, onboarding audits, regulatory reporting, and specialized billable services that fall outside the standard production workflow.

Responsibilities

• Manage high-priority and sensitive escalations (judgments, show cause notices, hearing demands, court-ordered corrections), coordinating across agencies, courts, Legal, Accounting, Customer Support, and Garnishment Specialists to drive resolution.
• Serve as the escalation SME for complex or ambiguous garnishment scenarios, providing technical and regulatory guidance to Specialists and Processors.
• Act as the dedicated operational liaison during customer onboarding, offboarding, acquisitions, and business changes, including entering or uploading garnishment orders and correcting customer-created orders within the appropriate billing structure.
• Conduct onboarding audits for accuracy, completeness, and proper configuration; provide early-cycle guidance to new Workday customers to prevent downstream errors.
• Own EIWO enrollment and unenrollment throughout the customer lifecycle and manage lump sum reporting for support orders.
• Own the end-to-end lifecycle of Deduct and Hold (D&H) audits and stale-dated check audits, including agency validation and initiating reissue or refund workflows.
• Ensure compliance with state and federal regulations across all reporting activities, including weekly Minnesota Levy reporting (data validation and agency submission).
• Track audit findings to identify systemic issues and drive process improvements across Garnishment Operations.
• Maintain detailed records and deliver clear customer-facing audit summaries.
• Support root-cause analysis efforts and contribute to internal documentation, playbooks, SOPs, and Knowledge Library content.
• Provide troubleshooting support for advanced Workday configuration issues and participate in continuous improvement initiatives.

Competencies

• Customer Communication: Communicates clearly, confidently, and professionally with customers, agencies, and internal teams
• Technical Expertise: Deep understanding of garnishment regulations, Workday order configuration, and payment flows
• Problem-Solving: Strong analytical skills with the ability to untangle complex issues and deliver practical solutions
• Organization and Accuracy: Excellent attention to detail with the ability to manage multiple escalations and audits simultaneously
• Cross-Functional Collaboration: Effectively partners with Accounting, Legal, Implementation, R&D, and Customer Support
• Professional Judgment: Uses sound decision-making in sensitive regulatory and customer-facing scenarios
• Process Orientation: Identifies gaps, documents repeatable workflows, and champions continuous improvement

Qualifications

Education/Certification Requirement

High School diploma or equivalent; Associate's or Bachelor's degree preferred

Required

• Minimum of 3 years of experience in garnishment operations, payroll services, or agency coordination
• Strong knowledge of garnishment regulations and order lifecycles
• Experience with Workday or similar HCM/payroll systems
• Proficient use of Microsoft Office including Excel, Outlook, and Word

Preferred

• 5+ years of experience in garnishment operations for Level 2 and Level 3 consideration
• Experience with Workday configuration and testing
• Prior experience in compliance, agency relations, or audit management
• Familiarity with Salesforce, EIWO portals, and state agency reporting systems
• Experience supporting complex customers, escalations, or regulatory workflows

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.