Garnishment Advance Specialist - Remote

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Overall Actively manage and be responsible for the day- to- day productivity and performance of a team of colleagues Actively create an effective working environment focused on colleague performance, satisfying work experiences and accountability for results Responsible for creating strong relationships with Strada team members and stakeholders Responsible for driving ‘one team, team’ across HRFS through collaboration Lead with Strada Values Operations Management for assigned client(s)/service Provide information and /or act as primary escalation point for overall service delivery Support effective cost management practices; suggest operational improvements Provide case management oversight and adherence to turn-around times Responsible for completing SOC Audits, BCP, change management and creation and other process improvements Supports capacity management and escalates resource issues/constraints Manage process documentation in support of SLAs and Operational Health Ensure Point of View (POV) and related changes are adopted and implemented consistently Supports the Client Service Manager (CSM) in consultative best practice conversations with the client(s) Ensure process documentation is current, accurate and fully supports achievement of Service Level Agreements (SLAs) and Operational Health Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary. Ensure processing checklist/SOP is followed, as appropriate Ensure appropriate domain participation in Change Request requirements sessions, resource estimation exercises, and internally-initiated projects Provide input into contingency plan for Operations team attrition and ensure appropriate back up/coverage in place Business Management for assigned client(s)/service Actively manage and monitor Operational Health to ensure ongoing green status Adhere to Operating System guidelines and supporting POV and industry best practices Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality Analyze productivity data on the output of work across aligned operations to identify trends that drive operational improvement Participate in identifying opportunities for automation across your client alignment Drive overall quality control Own initial day- to- day client escalations. Communicate escalations to the CSM, Operations Services Manager (OSM) and client, as appropriate, for awareness and management of further escalation Support and identify opportunity for process optimization by promoting the management and sharing of knowledge and opportunities across HRFS Participate and support initiatives, including support for prospects Ensure awareness of the Strada control environment and manages to SOC audit expectations. Ensure awareness of scope per contract/SOW; raise potential exceptions to CSM and OSM Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. #ITSEC

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum - Maximum:

$61,950.00 - $115,050.00

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.