Galleri Mobile Draw Experience Specialist #4806

Responsibilities:

• Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels.
• Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event. 
• Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office).
• Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects.
• Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events.
• Serve as the lead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may ariseCollect feedback and share best practices to enable future scaling.
• Support events team by providing project support and post event reporting Maintain a working knowledge of the complex needs of a variety of events.
• These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
 

Required Qualifications:

• BA/BS degree or equivalent experience. 
• 3 + years work experience with project management, project coordinating, account management, event planning, or event management or  2+ years accepted if candidates possess direct GRAIL experience.
• Ability to travel up to 90% to support onsite events.
• Positive “can do” attitude with a strong desire to roll up sleeves.
• Meticulously organized, consistent with follow through, oriented toward operations.
• Excellent face-to-face, verbal, and written customer service and communication skills.
 

Preferred Qualifications:

• Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders 
• Feels energized by, and creates order in, chaotic environments
• Supporting a sales organization and ability to influence and communicate effectively
• Working knowledge of program/project management software preferred- Asana 
 

Physical Demands & Working Environment:

• Hours and days may vary depending on operational needs.
• Standing or sitting for long periods of time may be necessary.
• May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
• Some lifting (up to 25 pounds) may be necessary
• Ability to travel 90% as required