The Functional Consultant will implement ServiceNow solutions, optimize business processes, engage with clients, and facilitate training and change management.
DESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. As we continue to grow, we're seeking a skilled Functional Consultant to join our team.
We are in search of a ServiceNow Functional Consultant who will play a pivotal role in driving the transformation of business processes through the strategic implementation of ServiceNow solutions. The ideal candidate will possess a deep understanding of business process optimization, coupled with expertise in ServiceNow's capabilities, to deliver solutions that enhance efficiency, productivity, and user experience. This role involves working closely with clients to understand their business needs, mapping out process improvements, and ensuring that ServiceNow implementations are aligned with business goals.
A Day in the Life
- Engage with clients to understand their business processes, challenges, and objectives.
- Conduct thorough analysis and mapping of current and future business processes, identifying areas for improvement through ServiceNow solutions.
- Translate business requirements into functional specifications and user stories for the technical team.
- Collaborate with project managers, technical consultants, and developers to ensure the successful delivery of ServiceNow projects that meet business needs.
- Guide clients through change management and adoption strategies to ensure successful implementation and utilization of ServiceNow solutions.
- Lead workshops and training sessions to educate clients on ServiceNow functionalities and best practices.
- Provide ongoing support and consulting to clients, helping to evolve their ServiceNow environment in line with business changes and growth.
- Stay current with the latest ServiceNow features, updates, and best practices to continually bring value to clients.
Qualifications & Requirements
- Bachelor’s degree in business administration, Information Technology, or related field.
- 3+ years’ experience in business process consulting, with specific experience in ServiceNow implementations preferred.
- Strong understanding of business process optimization and reengineering principles.
- Demonstrated ability to translate business needs into functional requirements.
- Experience in change management and facilitating training sessions.
- Proven track record of working effectively with cross-functional teams and managing stakeholder expectations.
Functional & Desired Skills
- Excellent analytical, problem-solving, and communication skills.
- Certification in ServiceNow System Administration or ServiceNow Implementation Specialist is a plus.
The DESBY Difference
Growth Opportunity: At DESBY, you'll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one. Our rapid growth means unprecedented opportunities for professional advancement and skill development. As we expand, you'll have the chance to wear multiple hats and make a lasting impact on our organization's future.
You're Not Just a Number: We believe in the power of individual contribution. Every team member brings unique perspectives and skills that help shape our success. Our flat organizational structure ensures your ideas are heard and valued, whether you're collaborating on client solutions or improving internal processes. Here, you'll be recognized for your contributions and treated as an integral part of our success story.
Shape Your Journey: Your career path at DESBY isn't confined to a predetermined track. We encourage you to explore different areas of expertise, take on challenging projects, and create your own professional development roadmap. Whether you're interested in deep technical specialization or expanding into leadership roles, we provide the flexibility and support to help you achieve your goals.
Mentorship: Our experienced team members are committed to your growth. Through our structured mentorship program, you'll gain insights from industry veterans, develop new skills, and accelerate your professional development. We believe in knowledge sharing and creating an environment where everyone teaches, and everyone learns.
Re-engineering ServiceNow: ServiceNow isn't just a platform we implement—it's the foundation of our company. From our internal operations to client solutions, we live and breathe ServiceNow every day. As part of our team, you'll have the unique opportunity to work on our own instance, where we continuously innovate and test new features before bringing them to our clients. This dual experience of using ServiceNow to run our business while helping clients transform their operations provides an unmatched perspective on the platform's capabilities. You'll contribute to both our internal digital transformation and help shape the success stories of our clients, creating a powerful feedback loop of practical knowledge and innovative solutions. Opportunity to develop and test cutting-edge solutions in a real-world environment.
Top Skills
Business Process Optimization
Servicenow
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