Full Time Sales Supervisor, Charlotte, NC / South Park Mall

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION
•Meet personal and store sales goals
•Continue  to  develop  personal  sales  techniques  and  assist  in  the  development  of  associates’  sales  techniques  to  maximize  sales
•Utilize elevated levels of sales and service to maximize sales performance
•Demonstrate an in-depth knowledge of the merchandise
•After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
•Ensure all sales related policies and procedures are maintained
•Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE
•Support and encourage staff to provide the highest level of customer service
•Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
•Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
•Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS
•Collaborate  with  store  manager  in  areas  of  risk  management,  physical  security,  store  cash  controls,  and  inventory  management
•Assist in the training of sales staff in all areas of appropriate register usage and maintenance
•Understand and properly execute all management register functions  
•Assist in all areas of stock, shipping, receiving protocol/policies,procedures, and all shipping/receiving related paperwork
•Participate in inventories
•Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL
•Ensure the selling floor is neat, organized, stocked and r
eflects the correct visual image at all times
•Assist in the implementation and maintenance of all merchandising/ visual directives
•Ensure deliveries are properly processed in a timely manner
•Identify product concerns in a timely manner
•Communicate inventory needs to support the business goal

HUMAN RESOURCES
•Ensure image and grooming standards are professional and reflective of the brand image, at all times
•Adhere to work schedule, inclusive of time and attendance
•Support and assist in follow
-up for all training programs and seminars

WORK EXPERIENCE
Minimum 2 years specialty retail experience.

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].