Own the fulfilment lifecycle and operational performance, managing prioritization, exceptions, escalations, incidents, SLAs, vendors, logistics, and cross-functional coordination. Lead root cause analysis, containment, prevention, and continuous improvement across speed, reliability, cost, and quality. Provide executive reporting on risks and trends while coaching the team to resolve operational issues independently and maintaining customer and business continuity.
This is a remote position.
- Own the fulfilment lifecycle and operational performance
- Establish proactive controls to identify and prevent fulfilment failures
- Lead containment and resolution of complex or high impact operational incidents
- Conduct root cause analysis and implement preventative measures
- Manage order prioritisation, exceptions, escalations and ageing
- Establish and continuously improve fulfilment SLAs, processes and controls
- Coordinate vendors, procurement, logistics and internal teams
- Provide clear executive level reporting on operational risks, performance and trends
- Coach the team to independently identify and resolve operational issues
- Drive continuous improvement in speed, reliability, cost and quality
Requirements
- 5–8+ years in operations, fulfilment, supply chain, logistics or a similarly complex operational environment
- Demonstrated experience managing complex operational issues, incidents and escalations
- Strong track record of preventing recurring issues through root cause analysis and process improvement
- Demonstrated ability to contain operational disruption while maintaining customer and business continuity
- Strong operational judgement and commercial awareness
- High level of operational maturity and executive presence
- Comfortable influencing senior stakeholders and negotiating across functions
- Proven people management and coaching experience
- Highly analytical, structured and process oriented
Similar Jobs
Fintech • Real Estate • Software • Financial Services • PropTech
Manage inbound homeowner leads through the full sales cycle for Hometap's home equity investment product. Serve as primary contact from first call to close, maintain a high-volume pipeline in Salesforce and internal systems, coordinate with underwriting and processing teams, meet monthly and quarterly sales targets, and ensure compliant, empathetic communication throughout the application process.
Top Skills:
Hometap Proprietary HubSalesforce
Fintech • Real Estate • Software • Financial Services • PropTech
Manage inbound homeowner leads through the full sales cycle for Hometaps home equity investment: educate, guide applications to close, coordinate with internal teams, maintain high-volume calls and pipeline in Salesforce and proprietary systems, meet sales targets, and ensure regulatory compliance and excellent homeowner experience.
Top Skills:
Hometap Proprietary HubSalesforce
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Own a portfolio of major technology alliances, developing joint business plans, driving field-level co-selling, generating partner-sourced pipeline and revenue, and executing joint marketing programs. Align executives, sales, marketing, product, and partnerships teams around shared goals. Initially operate as an individual contributor, then hire and lead Technology Partner Managers while establishing team structures, QBRs, planning cadences, and reporting processes.
Top Skills:
AIAutomationCloud PlatformsCRMSaaS
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
