The Fraud & Payments Risk Specialist will investigate suspicious transactions, analyze fraud patterns, and enhance fraud prevention strategies across the platform.
About Baselane
Baselane is a banking and financial management platform built to help real estate investors thrive. We are building the future of financial services for the 12+ million landlords and real estate investors who own over 25 million homes in the United States. As we scale, so do the challenges in keeping our ecosystem secure. We're expanding our Fraud team and looking for a sharp, motivated Fraud & Payments Risk Specialist to help us detect, investigate, and prevent fraud that impacts our customers and platform.
We are a rapidly growing platform purpose built for individual landlords and real estate investors. Backed by leading FinTech investors, including Matrix Partners, Activant Capital, Collaborative Fund, Conversion Capital, Diagram Ventures, Thomvest, and many FinTech leaders from PayPal, eBay, Google, and more.
About the Role
As a Fraud & Payments Risk Specialist, you’ll be on the front lines of identifying and mitigating fraud across Baselane. You will investigate suspicious activity, analyze transactions and user behaviors, and collaborate cross-functionally to build and refine fraud prevention strategies. Your work will directly impact the safety and integrity of our platform, helping protect both our customers and our business. This is a hands-on, high-visibility role reporting directly to the Senior Manager, Fraud & Payments Risk.
Please note that this is a hybrid role requiring at least two days per week in our downtown Toronto office, just a few blocks from Union Station.
What You’ll Do
- Review and investigate suspicious account activity, including ACH and card transactions, for potential fraud or abuse.
- Analyze transaction patterns and customer behavior to detect fraud scenarios such as identity theft, account takeovers, or first-party fraud.
- Document findings, trends, and case outcomes; contribute to internal reporting and post-mortems.
- Drive initiatives to improve workflows, team efficiency, and fraud mitigation processes.
- Stay up to date on fraud trends, attack vectors, and industry best practices.
What We Look For
- 2+ years of experience in fraud operations, risk, or trust & safety, ideally in fintech or a fast-paced startup environment.
- Strong investigative mindset with sharp attention to detail and pattern recognition skills.
- Experience in case management and handling disputed transactions or high-risk behavior.
- Ability to work independently, prioritize effectively, and adapt to shifting priorities.
- Clear written communication skills and a bias toward action and ownership.
- Collaborative mindset and comfort working cross-functionally.
Nice To Have
- SQL skills and comfort working with data dashboards (e.g., Sigma, Looker).
- Familiarity with fraud tools like TLOxp, Alloy, Sardine, or similar platforms.
- Knowledge of US banking regulations, compliance frameworks (e.g., Reg E), or fraud-specific legal considerations.
- Experience using Zendesk or other ticketing systems.
Benefits & Perks
- Competitive compensation
- Equity - Ownership in what we are building!
- High-quality Medical, Vision, and Dental Insurance
- Life Insurance and Disability Coverage
- Generous time off
- Flexible working hours and location
- Stipend to set up a home office for hybrid work
- Regular social events
Top Skills
Alloy
Looker
Sardine
Sigma
SQL
Tloxp
Zendesk
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