Fraud & Claims Operations Director

About this role:

Wells Fargo Consumer Operations is seeking a Fraud & Claims Operations Director to report to the Head of Business Assurance. This leader will lead a high performing team of approximately 25-30 team members.  The candidate should have a demonstrated ability to influence management, build strong trusted relationships, and drive change designed to mitigate risk.

In this role, you will:

• Manage and develop specialized teams of managers and professional individual contributors.
• Lead inflight large risk and control priorities supporting all of Fraud and Claims management. 
• Handle highly complex incidents and drive the incidents to resolution.
• Interpret and develop range of procedures, controls, and trend data to ensure proactive identification of fraud and claims activity.
• Collaborate with and influence immediate fraud and claims colleagues, as well as more experienced business leaders.
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Primary contact and support of FCM regulatory exams and audits.
• Partner with multiple complex business units to assist in the development, implementation and monitoring of procedures and controls to mitigate operational risk that arises from inadequate or failed internal processes, people or systems. 
• Provide Regulation E, Regulation Z and Regulation V (FCRA) expertise and consulting for projects and initiatives to ensure regulatory compliance.
• Consult with business units to develop corrective action plans and effectively manage change.
• Report findings and develop business cases to influence change and the implementation of appropriate processes and controls.

Required Qualifications:

• 8+ years of fraud and or claims operational management, Risk Management, or Compliance experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management experience

Desired Qualifications:

• 8+ years fraud and or claims operational management experience supporting large complex organization(s). 
• Outstanding executive communication skills, both written and verbal, with a track record of presenting to senior leaders.
• Experience leading a fast paced, demanding, and deadline driven operational environment.
• Demonstrated ability to lead teams with a high level of team member engagement.
• Proven success attracting, leading, and engaging a diverse team with different levels of experience across multiple geographies.
• Comprehensive knowledge of Fraud Operations organizational structures, functional roles, and corresponding capabilities to assess inherent risks.
• Experience creating and executing competitive and innovative operational business strategies, processes, and policies, along with the proven ability to drive execution
• Solid understanding of a broad cross-section of products and services to consumers and business in order to drive a customer centric approach.
• Ability to interact with all levels of an organization and develop collaborative partnerships with other business and functional areas
• Knowledge of relevant regulations and understanding of how they are implemented, managed and enforced.
• Deep understanding of ever-evolving governance processes and regulatory environments including experience and exposure in working with internal and external regulators.
• Sense of urgency, results-driven, and personal accountability for achievement while making difficult decisions based on a mixture of analysis, experience, and judgement.

Job Expectations: Ability to travel up to 20% of the time.

Locations: Chandler, AZ, Charlotte, NC

Posting End Date: 

7 May 2025

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.