Franchise Implementation Consultant

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

As a Franchise Implementation Consultant on the PAR OPS Implementation team at PAR Technology Corporation, you will be responsible for working within a collaborative team atmosphere to deploy the PAR OPS solution for existing franchisees. Using your operational knowledge of the hospitality industry, the Franchise Implementation Consultant will serve as a subject matter expert in managing the deployment of PAR OPS for new franchise groups. You will ensure deployment activities are executed within the scope and within the agreed planning, specifications, and quality standards to ensure product satisfaction. You will also collaborate with the Support and Technical Services team to transition your clients from implementation to support.

Position Location:

Remote

Reports To: 

Manager, Implementation

What We’re Looking For:

Requirements:

• 4-year technical degree or equivalent experience in related field

• 1+ year of experience working with Restaurant Back of House Technology

• 2 - 4 years’ experience working with the PAR OPS Platform

• 1 – 2 years’ experience as an Implementation Engineer at PAR OPS

• Previous experience in the Hospitality industry in a management role preferred

• Demonstrated ability to support multiple, concurrent initiatives

• Self-motivated with a proven track record in customer multi-unit implementations

• Ability to self-train, to stay current with the technology and security in restaurant and retail industries

• Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base

Additional skills:

• Excellent operational, project, and time management skills

• Excellent verbal and written communications skill to communicate with technical, non-technical, and diverse customers across an international organization

• Excellent training and presentation skills

• Excellent ability to facilitate and lead customer facing conversations

• Excellent technical, and problem-solving skills

• Excellent consulting, organizational, and process improvement skills

• Strong knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry preferred

• Conduct internal and external cross-functional technical meetings

• Strong analytical, debugging, and problem-solving skills

• Analytical skills to facilitate removing barriers to sales and implementations

• Ability to manage ambiguity and apply problem-solving skills to unique situations

• Ability to communicate financial and technical concepts and specifications clearly and efficiently

• Ability to maintain focus and efficiency when working multiple projects concurrently

Unleash your potential: What you will be doing and owning:

• Work with the PAR OPS Implementation team members and Project Managers on specified projects to ensure complete understanding of customer’s database configurations

• Support client rollouts to their entire community post Implementation Pilot

• Conduct train-the-trainer or direct to store training sessions on how to utilize the solution to encourage immediate adoption

• Liaise with Implementation Manager, Project Manager, Support, and Technical Account Services Team as needed for escalations on scope, processes, and project plan adjustments

• Consult with franchisees to fully analyze and understand their existing infrastructure, as well as determine their current and future needs

• Facilitate and lead customer facing conversations and communications to provide key information, direction, timelines, and any technical information necessary

• Design and test solutions configured to meet the needs of the client as identified while consulting with the client throughout the rollout phase of the project

• Work with clients as they transition from Implementation to Support to clearly help them understand the level of support they are provided

• Effectively communicate with all levels of technical and non-technical personnel

• Consult with third-party providers and internal implementation team members to design and deliver software integrations and roll-out sessions

• Effectively communicate on issues or complex information to a wide audience based on product knowledge

• Participate in product design, product delivery and product training and identify opportunities to provide additional products, services, or other resources for clients

• Document task status and completion using project tracking tools

• Maintain a working knowledge of client operations to facilitate problem resolution and educating support teams

• Alert Manager to possible scope challenges, issues or change requests

• Serve as subject matter expert in assisting our Knowledge Management team with the continued development of the training resources including the LMS, internal and client facing documentation, and our digital adoption platform

• Collaborate and consult with internal support, technical services and implementation team members to resolve critical and/or complex technical issues and needs in a timely manner

• Provide Level I or Level II support to existing customers

• Serve as part of the after-hours client support rotation

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.