The role involves deploying systems in electronics manufacturing, training algorithms, building customer relationships, and traveling extensively to factory sites.
Manufacturing advanced electronics requires understanding millions of signals generated across complex assembly processes. Instrumental builds systems that capture and analyze those signals — images, test results, and process data — enabling engineers to discover failures, identify root causes, and deploy production controls that improve yield and product maturity. Leading companies such as NVIDIA, Cisco, and Meta rely on Instrumental to accelerate new product development and scale manufacturing across global factories. Instrumental has become mission-critical for manufacturers building and scaling the next generation of AI infrastructure hardware.
Instrumental is seeking a versatile Forward-Deployed Engineer to join our tight-knit, high-performance Customer Experience team. This unique role will blend your hands-on experience in electronics manufacturing environments with our cutting-edge AI technology to deliver rapid and impactful results to our customers around the world. You’ll be involved in executing equipment deployments into complex electronics manufacturing lines, training Instrumental algorithms, leveraging our software to accelerate value delivery, and building critical relationships with our customers and their manufacturing partners. You’ll be working with Instrumental’s fastest-growing customers and delivering against core company missions.
This is a great opportunity for someone passionate about improving electronics manufacturing and who loves frequent travel to factories in North America and around the world. The ideal candidate is multi-faceted, technically savvy, organized, and deeply customer-oriented.
What You’ll Be Doing:
- Own a Mission and Deliver on It. In this role, you’ll travel to customer factory sites, primarily in North America, with a specific, company-critical mission. Common missions may include setting up and integrating physical equipment and accelerating customer “time to value” by hand-tuning Instrumental algorithms and software. You’ll have support from our global team, but you’ll be the engineer on the ground who will own mission success.
- Build Relationships with Customer and Factory Stakeholders. While onsite, you’ll endeavor to understand and build rapport with the various stakeholders who are critical to Instrumental’s success and pave the way for further adoption. You’ll leverage these relationships to complete your missions quickly and effectively. You’ll cement a strong technical and dependable reputation for yourself and Instrumental at large.
- Leverage Instrumental’s Software to Drive Value. You’ll quickly become an expert in Instrumental’s software and technology, including many non-customer-facing functionalities. This will enable you to quickly identify how to get the most performance out of the system – whether that’s by making a physical tweak in the real-world, adding training labels, or replicating customer tests. You’ll use your engineer’s understanding of how our customer derive value to rapidly achieve results.
What You Have:
- Experience getting things done in electronics factories. 3+ years of professional experience in electronics manufacturing doing engineering or operations – either on the “brand” or EMS side. You understand factory environments, processes, and politics and can leverage that expertise to get things done quickly.
- Love the factory floor more than an office. This role requires frequent travel to customer factory sites, primarily in North America. During peak periods, travel ratio may be as high as 80% of the time – and may include transiting in evenings and on weekends.
- Demonstrated ability to complete your mission. You can share countless stories of mission ownership and completion, where you were able to deliver despite unforeseen or challenging circumstances. You love the idea of applying your diverse engineering and operations skillsets to critical company missions.
- Excellent written and spoken English + ideally Mandarin or Spanish communication. This role will require rapid and effective communication with a variety of global stakeholders, representing Instrumental with our more important customers. We’re looking for someone who enjoys meeting and interacting with people – this is a front-line role. We will prioritize bilingual English/Mandarin or English/Spanish speakers.
You’re encouraged to apply even if your experience doesn’t precisely match the job description.
Instrumental offers competitive, location-based compensation. The following is a representative annual base salary range: $134,500-$147,000. This job is also eligible for variable compensation, and the job title at hire will be "Field Deployed Engineer".
Job leveling and salary opportunity are evaluated through our interview process—we review each applicant's experience, knowledge, skills, and abilities. Instrumental’s benefits include: Health, Vision, Dental, Public Transit/Commuter Plans, and Parental Leave.
Top Skills
Ai Technology
Electronics Manufacturing
Instrumental Algorithms
Software
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
As a Software Development Engineer, you will develop with Golang, focusing on high-quality code delivery, documentation, and testing within the detection engine team.
Top Skills:
AWSGoIcebergParquetTerraform
Healthtech • Other • Social Impact • Software • Telehealth
As a Sr. Payment Posting Associate, you will manage payment posting, reconciliation, and credit management, investigate discrepancies, and collaborate to improve processes.
Top Skills:
AmdEhrsGoogle SuiteMS OfficePayer PortalsSalesforceZendesk
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
The Campaign Operations Manager will manage lead operations, optimize Marketo and Salesforce integrations, and oversee campaign execution processes.
Top Skills:
MarketoSalesforce
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
