Foreclosure Assistant II

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Foreclosure Assistant II plays an important role in the organization by providing administrative support to the Default Department.  The role is primarily responsible, under general supervision, for processing accounts payable duties within Default. The Foreclosure Assistant II will have assigned tasks including but not limited to the timely processing of Fees/Costs request, invoices and payoff request. 

Compensation 

This role is a non-exempt position with a Targeted Salary Range of $22/hr. to $24/hr.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Prepare audit folder and assemble all required documents with flags at the conclusion of the foreclosure process.
• Review and process daily approved invoices for Foreclosure department and dispute payment if it exceeds guidelines.
• Process refunds of deposits.
• Prepares and distributes sales results notifications to investors and senior management as needed.
• Perform internet research to identify utilities and HOAs; make any corresponding payments and transfer accounts as necessary.
• Make photocopies and file documents upon request.
• Distribute and process department mail.
• Update data in internal systems with status.
• Create summaries and spreadsheets upon request.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required, along with at least two total years of experience in an administrative role in consumer mortgage industry/in a back office financial services environment, preferably in mortgage defaults.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• Prior experience preparing certified mail preferred.
• Basic proficiency with data entry, Microsoft Word, Excel and Outlook.
• Prior experience using the internet to perform basic searches to obtain information.
• 10-key by touch preferred.
• Prior experience using document retention software; Blitzdoc preferred.
• Professional and pleasant demeanor.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope:  Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances.

Complexity:  Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.

Impact:  Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect.

Interaction/Supervision:  Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Frequent use of computer keyboard and mouse.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: FOREC018338