Follow-Up Associate II

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Follow Up Associate II, you will investigate and examine denied accounts using established methods to resolve issues. Every day, you will apply appropriate methods and techniques to resolve applicable issues, following through with unresolved accounts, and provide feedback to leadership. To thrive in this role, prior healthcare billing follow-up will provide you with an advantage in excelling within the department.

Here’s what you will experience working as a Follow Up Associate II:

• Review account information and all necessary system applications to determine the next most value-added work activity and thoroughly document all pertinent collection activity performed.

• Effectively work with insurance payers via phone and electronically to resolve escalated and complex insurance processing issues and denials to facilitate payment of claims.

• Route accounts to specialty/clinical departments for review when appropriate. Rework accounts appropriately based on received feedback from other departments. 

• Identify and resolve issues in a timely manner; gather and analyze information skillfully for escalation to team leaders when issues cannot be resolved.

• Meet and maintain standard productivity and quality guidelines in a fully remote production-based environment as identified by department leader.

• Works independently with minimal assistance needed to resolve accounts.

• Root cause analysis of identified trending issues

• Work other duties as assigned

Required Skills:

• Comprehensive analytical and critical thinking skills

• Ability to exercise independent judgement and make difficult decisions in a complex environment in accordance with department procedures

• Proficiency with using Microsoft Office products

• Experience in follow up, billing or related revenue cycle experience required

For this US-based position, the base pay range is $15.45 - $24.29 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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