Financial Crime Escalations Specialist (all genders)

Job Description
Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we're looking for a passionate Financial Crime Escalations Specialist.
As a Financial Crime Escalations Specialist in our KYC team, you willbe a vital part of our team, responsible for ensuring and conducting the timely relationship review of Customers escalated due to financial crime concerns or negative media association.
Job Responsibilities:

• Perform critical analysis of escalations in relation to Financial Crime, raised by internal stakeholders, and review respective customer relationships in order to identify if they can be cleared or require further escalation to the Line of Business Committee.
• Assess information collated from various sources and provide a clear and articulate summary recommendation to the Team Lead on the outcome of the review
• Prepare escalations Committee presentations with clear and concise narratives tailored to senior audiences
• Support the end-to-end process of the relationship review journey to ensure we comply with SLAs
• Assist with change management for by sharing process improvements and best practice amongst the team
• Being a key contact for the business and conducting internal outreach if the information provided as part of the escalation is lacking key information.
• Develop strong partnerships with key stakeholders within the first and second line (e.g. Financial Crime Operations, Sanctions Compliance, Anti-money Laundering Investigations etc.) and proactively build and maintain relationships across the firm.
• Provide candid feedback to the business to ensure that the follow up actions are worked within a reasonable timeframe
• Attending frequent knowledge sharing and calibration calls with other areas of Chase to ensure that the customer journey is progressing within SLA

Required qualifications, capabilities and skills:

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Apprenticeship / relevant professional experience.
• Related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
• Clear and effective communication is crucial for interactions with internal stakeholders, customers and regulatory authorities, as applicable.
• Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach a successful resolution.
• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
• A commitment to collaboration and collective growth within the team.
• Very good computer literacy, including MS Office Suite Applications.
• Excellent communication skills in English & German.

Preferred qualifications, capabilities and skills:

• In-depth understanding of KYC regulations, AML laws, and Compliance frameworks in the financial services industry.
• Good Knowledge of the German regulatory framework and best practices regarding AML and KYC processes
• Familiarity with digital banking platforms, payment systems, and financial technologies.
• Comfortable to operate within an ambiguous and everchanging environment.
• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)
• Familiarity with KYC software, databases, and customer screening tools. Ability to adapt to new technologies
• Growth mindset and a passion for learning and self-development.

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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.