Financial Analysis Production Support Associate

Job Description
We are seeking a dedicated Financial Analysis Production Support Associate to ensure seamless operations across all the transformation products in scope. In this role, you will troubleshoot, optimize workflows, and drive accurate, timely financial reporting to empower strategic decision-making.

• Monitor and support financial analysis systems to ensure uninterrupted operations
• Troubleshoot and resolve production issues quickly, enhancing process efficiency.
• Optimize workflows for accurate, timely financial reporting.
• Collaborate with global teams to provide best-in-class support for forecasting initiatives and end users.
• Maintain high service standards in a fast-paced, production support environment.

Join our PnA Production support Team and help drive continuous improvement in our financial analysis operations, ensuring our stakeholders have the data they need to navigate complex business landscapes.
Job responsibilities:

• Support the daily operational processes and provide deliverables within established Service Level Agreements.
• Issue Resolution: Quickly diagnose and troubleshoot production incidents to minimize downtime and ensure continuous operations.
• Monitoring & Alerting: Constantly monitor production systems, responding promptly to issues and generating actionable insights from system performance metrics.
• Collaboration: Work with cross-functional teams-including engineering, operations, and product-to coordinate issue escalation, resolution, and follow-up.
• Documentation & Controls: Maintain clear documentation of incident resolution, best practices, and system configurations to support knowledge sharing and continuous improvement.
• Process Improvement: Identify recurring issues and recommend process or system enhancements to improve stability and operational efficiency.
• User Support: Provide prompt, clear support for end-user queries related to production environments, ensuring all communications are consistent and informative.
• Proactive Maintenance: Schedule and carry out routine system checks, updates, and optimizations to avoid potential disruptions.

Required, qualifications, capabilities, and skills:

• Bachelor's degree required from an accredited university/institution
• Candidate must have 3+ years' of experience
• Demonstrates flexibility, teamwork, can multi-task effectively, builds partnerships, and ability to work in a fast-moving environment
• Experience with project management tools like (JIRA/Confluence/ServiceNow)
• Knowledge of and/or experience using programming and query languages (e.g., SQL, Python), as well as experience leveraging automation and business intelligence (BI) tools such as Alteryx, Tableau, or Xceptor

Preferred qualifications, capabilities, and skills:

• A self-starter with the ability to quickly learn and assimilate business and technical knowledge.
• advanced degree and/or certifications
• Strong analytical and problem-solving skills.
• Experience with Agile delivery methodologies.
• Experience in Operations/Production support with financial domain experience
• Nice to have experiences include (but are not limited to): Financial Reporting, Finance Workflow/Automation, Analytics/Dashboarding, FwP&A/Forecasting

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.