Field Quality Manager

TEAM: North America Quality Assurance
CLIENT: McDonald's
REPORTING TO: Senior Manager, Field Quality
LOCATION: Remote, Texas
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible.
So whether you're here for a meeting, a project, or a career - be prepared to Leave Changed.
WHY WE THINK YOU WILL LOVE THIS ROLE
The Field Quality Manger will be responsible for executing the tms field quality strategy- ensuring that packaging provides the required level of protection, performance and functionality to meet consumer demands. This individual will spend the majority of time in the field communicating, interacting and building strong relationships with customers at many levels to learn their business and structure and apply packaging quality expertise. Excellent communication skills, relationship-management skills and organizational skills are essential. Individual will assess packaging performance, react to packaging issues using HAVI protocol and assist with new product launches
WHAT YOU WILL BRING TO THE ORGANIZATION
• Build strong rapport with new and existing customers and suppliers at multiple levels and manage quality-related communications with them in the field
• Support packaging innovation concepts activities and Project Alliance initiatives
• Domestic travel including local and/or overnight up to 75%
• Perform field surveys of finished product in the restaurants throughout assigned division to ensure all products conform to predetermined standards and specifications.
• Report survey results to a central data management system through a variety of technologies and mobile devices.
• Establish and grow relationships with partners (owner/operators, regional staff and relevant partners) and be the primary communication link for QA issues for McDonald's Field Team and restaurants.
• Identify key partners and influencers and leverage those relationships to improve the HAVI/McD partnership.
• Attend strategic customer meetings within assigned division (ROAs, co-op meetings, etc.)
• Become our customer's quality resource for assigned division; be a true packaging "go-to".
• Investigate special situations and assist with product recoveries when necessary
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
• Bachelor's degree in Packaging or related field or
• Equivalent combination of education, training, and relevant work experience
• 5 years of experience in packaging
• 5 years of food packaging or quality assurance experience
• Broad technical background
• Proficient with Microsoft Word, Excel, Powerpoint 2025-08-15 revision
• Field Quality experience
• Business travel experience
• Ability to work remotely and independently with minimal direct supervision
• Effective and professional communication/relationship-management skills
• Excellent time-management skills, including travel
• Solid statistical/mathematical skills
• Understanding of Continuous Improvement techniques
• Process/technical knowledge
• Positive approach to solving challenges of the business and overcoming obstacles
• Detail oriented and organized
• Ability to prioritize and complete tasks in an efficient manner
If you have any questions about the job, we are open to discussing this role further so please feel free to get in touch. #LI-KP1 #LI-HYBRID