Field Performance Manager

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

The Field Performance Manager will be responsible for overseeing and managing the operations of multiple locations within a designated district. The role requires ensuring that all locations within the district meet and exceed customer service expectations, operational goals, and revenue targets. 

How you will Own It:

• Manage and oversee multiple locations within the designated district 

• Ensure that all locations are staffed with competent and well-trained employees who deliver exceptional customer service 

• Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency 

• Conduct regular audits of location operations to ensure compliance with company standards, policies, and procedures 

• Develop and implement marketing strategies to increase customer traffic and revenue growth 

• Provide leadership and mentorship to location managers and staff to promote a positive work environment and foster employee development 

• Monitor and analyze financial performance metrics to identify areas for improvement and develop plans to increase profitability 

• Ensure that all locations adhere to local, state, and federal regulations governing the industry 

What you’ll Bring:

• Bachelor's degree in Business Administration, Management or related field preferred 

• Minimum of 5 years of experience in a district management or multi-unit management role in the industry or related automotive industry 

• Strong leadership, communication, and interpersonal skills 

• Proven track record of achieving revenue targets and operational objectives 

• Excellent organizational and time management skills 

• Ability to analyze financial data and develop action plans to improve performance 

• Familiarity with local, state, and federal regulations governing the industry 

• Willingness to travel within the district and occasionally outside of the district as needed 

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Position Location:

Compensation Range:

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.