Fax Infrastructure Engineer

About this role:
The Enterprise Functions Technology (EFT) group provides technological solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed.
The Fax Infrastructure Engineer will own the stability, scalability, and security of our enterprise faxing platform, with a primary focus on OpenText RightFax. You will lead operations, enhancements, and integrations for fax services that support critical business workflows. Prior hands-on experience with OpenText RightFax is required. Experience with Biscom FAXCOM or comparable Fax-over-IP solutions is a plus.
In this role, you will:

• Support initiatives that deliver workable end to end infrastructure solutions
• Participate in test planning and execution
• Communicate with end users to provide timely and accurate information and status updates
• Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio
• Interact with internal customers
• Operate, monitor, and optimize RightFax across production and nonproduction environments, ensuring availability, performance, and reliability against SLAs.
• Troubleshoot fax delivery, routing, and quality issues; analyze logs, SIP traces, and packet captures; drive root cause analysis and corrective actions.
• Plan and execute upgrades, patching, and lifecycle management, including migrations to RightFax Connect where applicable.
• Engineer and maintain integrations with email, document management, print, and line-of-business applications, coordinate with application owners and vendors.
• Configure and support FoIP components including SIP trunks and session border controllers.
• Implement high availability, DR, backup, and recovery for fax infrastructure; perform regular resilience testing.
• Automate routine tasks and operational checks using PowerShell, Python, or a comparable scripting language; contribute reusable scripts and runbooks.
• Establish and maintain monitoring, alerting, and capacity planning; create dashboards and reports for health, usage, and trends.
• Develop and maintain operational documentation, architecture diagrams, standard operating procedures, and change records suitable for audits.
• Partner with security, network, voice, and endpoint teams to uphold compliance requirements and remediate vulnerabilities or configuration drift.
• Provide on-call support for major incidents; participate in problem management and post-incident reviews; mentor junior engineers and support staff.

Required Qualifications:

• 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ year administering OpenText RightFax in an enterprise production environment, including installation, configuration, operations, and troubleshooting.
• 1+ year proficiency with Windows Server, Active Directory, IIS, and Microsoft SQL Server as they relate to RightFax components.
• 1+ year strong knowledge of enterprise telephony and FoIP fundamentals: SIP signaling, codecs, and fax interworking behaviors.
• 1+ year experience with packet capture and diagnostics tools such as Wireshark and with interpreting SIP messages and RTP/UDPTL behaviors.
• 1+ year scripting proficiency in PowerShell, Python, or similar for automation, reporting, and API-driven operations.
• 1+ year experience working within formal change, incident, and problem management processes in regulated environments.

Desired Qualifications:

• Experience with RightFax Connect and migration from legacy on-prem fax transport.
• Experience with Biscom FAXCOM or other fax platforms.
• Familiarity with session border controllers and carrier interop; experience with vendors such as AudioCodes or Ribbon.
• Exposure to cloud fax and modern integration patterns (REST APIs, queues).
• ITIL Foundation certification or equivalent operational discipline.
• Experience producing audit-ready documentation, and with security hardening and vulnerability remediation for fax services.
• OpenText RightFax training or certification strongly preferred; willingness to complete OpenText certification within the first 6 months if not currently held.

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$37.02 - $69.71
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
12 Sep 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.