Experience Owner II

The Experience Owner II (EO2) plays a key role in advancing Citizens' Digital North Star program, a strategic initiative to deliver the next generation Client Platform for Citizens Private Bank and Citizens Private Wealth. This role partners with business, technology, and analytics teams to prioritize and execute a product roadmap that enhances the digital client experience and supports long-term growth.

With a collaborative approach and digital first mindset, the EOII helps design and deliver innovative solutions that improve how clients engage with Citizens. By applying agile methodologies, the EOII drives the transformation of the Client Platform into a modern, client centered platform. The EOII also fosters an agile culture across product teams, enabling strong performance and continuous improvement.

In partnership with the neighborhood lead, the EOII co-develops the roadmap for ongoing evolution, ensuring the platform adapts to client needs, reflects market trends, and delivers meaningful value

Primary responsibilities include

• Develop and maintain a product roadmap for the Client Platform focused on delivering exceptional client experiences and supporting business growth. Champion innovation by challenging the status quo and identifying sustainable value creation opportunities.

• Convert high-level vision into detailed requirements and acceptance criteria, ensuring the delivery meets quality, scope, and value standards.

• Collaborate closely with agile delivery teams to ensure timely, successful releases of the prioritized functionality.

• Facilitate continuous improvements through team discussions to identify innovative enhancements to the Client Platform.

• Use market and industry knowledge to inform design decisions and enhance user experience.

• Lead backlog management: create, prioritize, and refine work in collaboration with Neighborhood Leads to deliver the highest-value functionality first.

• User Experience: Champion the user experience, ensuring products are intuitive, user-friendly, and deliver exceptional value to customers 

• Regulatory Compliance: Ensuring that the Digital North Star vision complies with relevant banking regulations and data privacy laws while also pushing the envelope to build a client experience that maximizes opportunity while minimizing risk.

• Stakeholder Communication: Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams as needed. Rally teams around your product vision.

• Serve as a key leader on agile team(s)

  • Empower pod members to continuously learn and grow

  • Prioritize work against clearly defined outcome-oriented goals, metrics, and OKRs.

  • Support an agile mindset across internal teams to drive the transition to a customer-centric organization.

  • Provide oversight to ensure alignment with agile/scrum practices.

  • Participate in scrum of scrums ceremony aiding in impediment removal and owning applicable tasks.

  • Provide feedback to pod members on performance and work with the Agile Coach and Scrum Master to evaluate the performance of the Pod and its members. 

• Lead product demo and reviews, develop UI prototypes, assist with data provisioning, and analyze usage, behavioral, transactional, and technical data.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications

  • 5–7 years of product management experience with a strong record of delivering successful products in fast-paced environments. 

  • Demonstrated ability to lead complex initiatives, working within Agile Pods or cross-functional teams to drive rapid delivery cycles and transformation efforts. 

  • Hands-on experience in Wealth Management including deep knowledge of client-facing portals and digital servicing tools. 

  • Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization. Ability to circumvent roadblocks and build advocates for your vision across an organization

  • Comprehensive understanding of product management methodologies such as Agile, Scrum, and Lean. 

  • Proficiency with product management tools including JIRA and Confluence.

  • Analytical mindset with the ability to use data to make informed decisions and drive product improvements.

  • Passion for technology and innovation, with a customer-centric approach to product development. Ability to bring teams together to solve what is possible.

  • Ability to drive teams toward common goals and put the team before yourself.

  • Comfortable with ambiguity and a hunger to learn and tackle new challenges.

  • Bachelor’s completed degree

     

• Required Competencies

  • Customer Orientation

  • Agile Methodologies

  • Innovation

  • Execution and Outcome Focus

  • Technical Excellence

  • Requirements Analysis

  • Collaboration and Team Leadership 

     

• Preferred Qualifications

  • Experience in financial services

  • Experience in client web and mobile app product development

  • Demonstrated job history stability

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: Monday - Friday (8:00 AM ET – 5:00 PM ET) - 4 days in the office & the potential to work 1 day from home

Pay Transparency 

The salary range for this position is $158,000 - $180,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

Work Authorization: This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

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