We honor those that are not afraid to dream big dreams, those that tenaciously chase their dreams even when others say it cannot be done, those that achieve big dreams and change everything. Those are Dreams Worth Chasing.
At Sierra Space we envision a future where humanity lives and works in space, on moons, and on distant planets. Our mission isn’t restricted to the few, instead we see a future where all people can choose to live, work, discover and explore beyond our planet. Our company is building a platform in space to benefit life on Earth and together we will alter the course of humanity.
We have a bold mission. We are a bold company. Together, we are an extraordinary team.
Key Responsibilities:
Provide advanced technical support to executive employees, resolving complex hardware, software, and network issues.
Manage IT support projects, ensuring timely and successful completion.
Diagnose and resolve complex technical problems related to computer systems, software applications, and network connectivity.
Assist with the setup, configuration, and maintenance of advanced computer hardware and software.
Respond to support requests in a timely and efficient manner, ensuring minimal disruption to business operations.
Document support requests, resolutions, and maintain accurate records of technical issues.
Collaborate with other IT team members to escalate and resolve highly complex technical issues.
Provide excellent customer service and communicate effectively with employees to understand and address their technical needs.
Stay updated with the latest advancements in technology and industry trends.
Participate in training and development opportunities to enhance technical skills and knowledge.
Provide specialized support in areas such as MDM, iOS, Linux, A/V, and executive support.
About You
Our mission is driven by the unwavering passion to push the boundaries of what is possible. We seek those who Dare to Dream — to envision the extraordinary and pursue it relentlessly – to join us on this transformational journey.
We’re looking for dreamers who align with our values, vision, and audacious goals – while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement.
Minimum Qualifications:
Typically, 6+ years of related experience.
Advanced technical training in computer systems, networking, and troubleshooting.
Advanced technical training in specialized areas such as MDM, iOS, Linux, A/V, and executive support.
In-depth knowledge of computer systems, ability to diagnose and resolve complex hardware and software issues.
Strong problem-solving skills and excellent communication and customer service skills.
Strong leadership and project management skills.
Preferred Qualifications:
Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Administrator Associate or equivalent, Microsoft Endpoint Administrator Associate or equivalent
Extensive experience with various operating systems (e.g., Windows, macOS, Linux) and software applications.
Strong analytical and problem-solving skills with the ability to diagnose and resolve highly complex issues.
Excellent communication and leadership abilities, with experience in leading technical support teams and managing projects.
Familiarity with network configurations and troubleshooting.
Experience with remote support tools and techniques.
Knowledge of IT service management (ITSM) practices and tools.
Experience with mobile device management (MDM) solutions and executive support.
Familiarity with audio/visual (A/V) systems and support.
Work Environment:
On-site 5 days a week work environment with potential for remote after-hours support
Travel is required to support executive needs in various locations across the United States.
Compensation:
Pay Range:
$58.04 - $79.81
Your actual base compensation will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, experience, internal equity and market competitiveness.
Physical/Mental/Emotional Requirements:
Frequently walk, sit, stand, climb stairs and steps
Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity
Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors
Frequently requires hearing abilities to include discerning different tones and volumes
Occasionally lifting or carrying up to 50 lbs.
Working Conditions:
Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)
Rarely exposed to fumes or hazardous chemicals/materials
Rarely exposed to loud noises
IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
At Sierra Space, we are committed to your personal and professional development. We empower you to make profound and meaningful contributions and foster a vibrant culture of collaboration, where teamwork ignites breakthrough innovations.
Sierra Space offers annual incentive pay based upon performance that is commensurate with the level of the position.
We also offer a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 8%, life insurance, 3 weeks paid time off, and more.
At Sierra Space we are at the very doorstep of unlocking the future and the work in front of us is hard, but it is truly important and meaningful. Achieving our mission requires dedication, relentless pursuit of a dream and an unwavering passion for pushing the boundaries to accomplish what others might believe to be impossible. We seek those who too, Dare to Dream and will join us in a pursuit to achieve the extraordinary.
Application Deadline: This role will remain posted until a qualified pool of candidates is identified.
Please note: Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees.
Sierra Space Corporation is an equal opportunity employer and is committed to working with and providing reasonable accommodations to applicants with disabilities. If you need special assistance or a reasonable accommodation related to applying for employment with Sierra Space or at any stage of the recruitment process, please contact us.
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