Executive Director - Card Marketing Operations Leader

Job Description
Are you ready to redefine marketing execution across 40 products and 15 distribution channels? Join us as the Card Marketing Operations Leader and drive strategic transformation to impact millions of customers daily.
As an Executive Director - Card Marketing Operations Leader in Card & Connected Commerce you will lead a global team to transform marketing execution. You will collaborate with partners to design and implement campaign strategies, building the operational engine that drives billions in revenue. Your leadership will foster a culture of excellence, driving strategic thinking and process optimization across 40 products and 15 distribution channels.
Job Responsibilities:

• Inspire and develop a global team of 140 marketing professionals.
• Collaborate with senior marketing leadership and partners to align strategic roadmaps.
• Foster a high-performance culture of ownership, accountability, and continuous learning.
• Enhance service delivery, campaign execution, and customer satisfaction.
• Design and implement an operational transformation roadmap focused on process improvement.
• Partner with Marketing Transformation to automate workflows and marketing capabilities.
• Lead a team to deliver thousands of marketing assets across 15 distribution channels.
• Oversee project planning, requirements definition, and seamless transition from planning to execution.
• Implement governance and tools to improve resource allocation and cross-functional communication.

Required Qualifications, Capabilities, and Skills:

• Proven track record of building and leading high-performing teams.
• Catalyst for change with the ability to build trust and drive organizational transformation.
• Skilled in solving complex problems and creating actionable plans.
• Champion of continuous improvement and strategic execution.
• Natural collaborator and influencer with strong relationship-building skills.
• Minimum 15 years of progressive leadership experience in Marketing Operations.
• Experience managing large-scale global teams across diverse operational functions.
• Expertise in campaign management, marketing automation platforms, and workflow optimization.
• Strong understanding of marketing data, analytics, and performance measurement.
• Bachelor's degree required.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.