EverHealth - Channel Partner Manager

EverHealth – REMOTE

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

The Channel Partner Manager is responsible for building and strengthening our partner ecosystem across our EverHealth portfolio of products and services, including but not limited to Updox and CollaborateMD. The EverHealth Channel Partner Manager will be responsible for identifying, engaging, and managing top tier key partnerships to drive EverHealth’s growth within it’s channel relationships. This role will focus on strategically driving sales and revenue growth within their channel top tier accounts, and ensuring successful collaboration within EverHealth’s cross functional teams (sales, product, marketing) which drive the channel department’s strategic goals and revenue objectives.

The ideal candidate will have a strong background in channel sales in Healthcare SaaS, EHR, partner enablement, and relationship management.

Key Responsibilities:

· Existing Channel Partner Growth:

· Expanding existing partners existing usage of products within the EverHealth portfolio and/or expanding contracts within partner organization.

· Channel Partner Enablement:

· After signing the contract and/or new amendments, deliver partner enablement inclusive of partner sales training, marketing and sales resources, support and coordination with on-boarding to help them sell EverHealth’s products and services effectively. Partner enablement should be refreshed on an annual basis to ensure new collateral training and resources are available and enabled to the partner and their team following a train-the-trainer model.

· Channel Partner Account Management:

· Develop and maintain strong relationships with existing top-tier strategic channel partners. Serve as the main point of contact, providing partner enablement, bi-weekly-monthly account meetings, quarterly business reviews and annual strategic planning meetings. CPM is the first line of account support for the channel’s executive sponsor(s) to ensure partner satisfaction, working with both support and the solution consultant to confirm advancement of any troubleshooting and support resolution for tier 2 and Tier 3 support issues.

· Sales & Revenue Growth:

· Channel Partner Manager is responsible for driving sales and revenue through channel partners by identifying opportunities for upselling and cross-selling of new products and modules, opportunities to increase usage, and drive new practice acquisition. CPM should be collaborating with partners to develop joint business plans and strategies and achieve sales monthly and quarterly targets.

· Strategic Planning: Channel Partner Manager is responsible for developing and executing strategic plans which include but are not limited to utilizing account planning templates to expand the partner network and increase partner-driven revenue which includes both net new partners, and expanding the growth of their existing channel accounts. Identify and onboard new channel partners.

· Market Analysis:

· Channel Partner Manager is responsible for staying informed about the healthcare industry trends, market conditions, and competitor activities related to the EverHealth portfolio of solutions.

· Reporting:

· Channel Partner Manager is responsible for interpreting and preparing regular reports on partner performance (usage, leads, white space), sales results, and forecasts their accounts and territory for both the partner and senior management. CPM is responsible for developing, tracking and analyzing key metrics to measure partner success and identify areas for improvement.

· Customer Support:

· Channel Partner Manager shall work closely with the solution consultant and partner support team to address any issues that arise and ensure a seamless experience for partners and their customers, specifically for any Tier 2 and Tier 3 issues.

· Partner billing/finance:

· Channel Partner Manager shall work closely with partner billing/finance analyst and team to ensure proper billing, revenue leakage and timely collection of invoices.

Knowledge, Skills and Abilities:

•Strong ability to identify and evaluate strategic opportunities.

• Skilled in negotiating mutually beneficial agreements with partners.

• Exceptional interpersonal skills to build trust and long-term partnerships.

• Proactive in addressing partner needs and resolving conflicts.

• Deep understanding of the healthcare market, EHR systems, and customer pain points.

• Ability to align solutions with partner and business needs.

• Ability to analyze partner performance and data to inform strategy.

• A creative problem-solver who identifies innovative ways to grow the ecosystem.

• Excellent written and verbal communication skills for internal and external stakeholders.

• Works effectively with cross-functional teams, including Product, Engineering, Marketing, Sales, and Legal.

Where: [Travel up to 25%, Remote in the US]
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States– if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 
• Continued investment in your professional development 
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 
• 401k with up to a 4% match and immediate vesting 
• Flexible and generous (FTO) time-off 
• Employee Stock Purchase Program

Compensation:The target total compensation for this position is $140,000 to $155,000 USD per year in most US locations, including a variable OTE. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.