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EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/
We are looking for an, Account Manager to focus on maintaining existing accounts that are using DrChrono by scheduling check-ins, resolving customer issues, and preventing churn. You’ll likely excel in this role if you love talking with customers, optimizing their accounts, and don’t shy away from solving the tough issues when they arise - in fact, you revel in coming up with creative solutions to create win/win results. Your role is crucial to our company as you help us keep our existing business closed by the Inside Sales Representatives.
Responsibilities:
Serve as a point of contact for assigned customer accounts and maintain existing contracts.
Respond professionally to urgent inbound phone calls from existing DrChrono customers
Be a point of contact to handle and resolve customer complaints from customers in your territory
Identify and escalate priority issues, bugs, or product feature recommendations
Educate DrChrono customers about new product offerings
Schedule regular check-ins with our customers to fully optimize their DrChrono account
Troubleshoot problems and provide relevant information to your clients regarding their accounts
Onboard and train new clients in all aspects of the DrChrono system
Skills and Experience needed for success in this role:
Salesforce experience (Optional)
EHR / Healthcare experience (Optional)
Experience using Salesforce, Slack, Zoom, GSuite, Docusign (Optional)
Ability to communicate product value and recognize opportunities
Strong organizational skills and exceptional follow-through abilities
Goal-oriented and data-driven
Strong verbal and written communications
Affable personality that blends well with an innovative and vibrant startup environment
1 year of customer service (Preferred)
4-year college degree (Preferred)
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Compensation:
The target compensation for this position is $80,000 to $90,000 USD per year based on US location, a variable component monthly commissions included. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
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