At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
DrChrono, an EverCommerce solution, is at the forefront of a healthcare and technology transformation. Our Account Management team is growing and we’re looking for sales and support professionals passionate about helping us drive our mission to modernize healthcare with technology. With 95% customer satisfaction and a best-in-class medical platform, we have built a software that doctors, medical professionals, partners and patients love to use. DrChrono is the place for talented, driven sales professionals who are passionate about the future of healthcare and building a rewarding career in sales.
We are looking for an, Account Manager to focus on maintaining existing accounts that are using DrChrono by scheduling check-ins, resolving customer issues, and preventing churn. You’ll likely excel in this role if you love talking with customers, optimizing their accounts, and don’t shy away from solving the tough issues when they arise - in fact, you revel in coming up with creative solutions to create win/win results. Your role is crucial to our company as you help us keep our existing business closed by the Inside Sales Representatives.
Responsibilities:
Serve as a point of contact for assigned customer accounts and maintain existing contracts.
Respond professionally to urgent inbound phone calls from existing DrChrono customers
Be a point of contact to handle and resolve customer complaints from customers in your territory
Identify and escalate priority issues, bugs, or product feature recommendations
Educate DrChrono customers about new product offerings
Schedule regular check-ins with our customers to fully optimize their DrChrono account
Troubleshoot problems and provide relevant information to your clients regarding their accounts
Onboard and train new clients in all aspects of the DrChrono system
Skills and Experience needed for success in this role:
Salesforce experience (Optional)
EHR / Healthcare experience (Optional)
Experience using Salesforce, Slack, Zoom, GSuite, Docusign (Optional)
Ability to communicate product value and recognize opportunities
Strong organizational skills and exceptional follow-through abilities
Goal-oriented and data-driven
Strong verbal and written communications
Affable personality that blends well with an innovative and vibrant startup environment
1 year of customer service (Preferred)
4-year college degree (Preferred)
Where:The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States -- if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Compensation: The on-target earnings compensation (base + commissions) for this position is $80,000 to $90,000 USD per year based on US location. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
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