ESIS ProClaim Manager

Key Objective
This role focuses on the technical handling of Auto, Property, General Liability, and Professional Liability claims across multiple jurisdictions. The position is responsible for managing all aspects of claims, including investigation, coverage determination, reserving, negotiation, settlement, and overall claim strategy. Travel may be required. The role also includes representing the company in meetings with management, business partners, and other claim-related stakeholders.

Major Duties & Responsibilities

• Receive assignments and review claim and policy information to support investigations and determine the extent of policy obligations based on the line of business, under close supervision.
• Supervise claim representatives in the handling of claims for assigned accounts.
• Review insurance policies to confirm coverage and ensure timely reporting to applicable primary, excess, or reinsurers.
• Maintain a diary system to ensure each file is reviewed at least every 90 days.
• Attend monthly and/or quarterly claims committee meetings and present cases in detail to support informed client decisions regarding strategy and reserving.
• Apply company-approved best practices to each file to support timely and effective claims management; ensure each file includes a completed case strategy summary and disposition plan.
• Monitor defense counsel to ensure compliance with reporting requirements from clients and ESIS Specialty.
• Contact, interview, and obtain statements from insured parties, claimants, witnesses, medical professionals, attorneys, police officers, and others to gather necessary claim information.
• Prepare reports on investigations, settlements, claim denials, and evaluations of involved parties.
• Set reserves within authority limits and recommend reserve changes to the Team Leader and client.
• Review and process defense counsel and third-party invoices promptly to support timely payment.
• Review claim progress and status with the Team Leader, discuss challenges, and recommend solutions.
• Settle claims promptly and equitably.
• Obtain releases, proofs of loss, or compensation agreements and issue claim payments.
• Communicate claim denials to claimants, insured parties, or attorneys when applicable.
• Support the marketing team as new opportunities arise.

• Minimum of 10 years of experience as a claims professional, including prior claims supervision, with advanced technical expertise in managing high-exposure claims and hands-on file and litigation management.
• Valid P&C insurance adjuster license required.
• Experience handling Professional Liability (PL), Auto Liability (AL), General Liability (GL), and Property claims.
• In-depth knowledge of insurance industry concepts, claims handling practices, and procedures.
• Proven ability to address complex coverage matters effectively.
• Strong understanding of insurance and legal principles.
• Familiarity with P&C Group coverage and related services.
• Working knowledge of industry best practices and procedures.
• Demonstrated ability to work independently and quickly absorb information from multiple sources.
• Strong interpersonal, communication, and negotiation skills, with the ability to maintain professionalism in all interactions with customers and business partners.
• Ability to make timely, well-informed decisions based on detailed analysis of complex issues.
• Strong relationship management skills, including in challenging or high-pressure situations.

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.
The pay range for the role is $86,000 to $136,400. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.