The Epic Patient Access Analyst is responsible for configuring and maintaining Epic systems, optimizing workflows, and providing technical support to end users.
Requisition Number: 2349776
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Epic IT Capability team delivers system build, configuration, and ongoing support for multiple Market Performance Partners (MPPs) within the Optum Insight Information Technology organization. The team is responsible for supporting Epic Patient Access applications, including registration, scheduling, admission, transfer, and discharge, ensuring system functionality aligns with operational, regulatory, and business requirements.
As a System Management Analyst on the Patient Access team, this role partners with vendors, technical teams, and operational stakeholders to analyze existing Epic system configurations, gather and document business requirements, and design new or enhance Epic build to optimize, standardize, and automate workflows in support of operational needs. The analyst plays a key role in the implementation, optimization, and ongoing maintenance of Epic solutions for Optum IT capability. Strong expertise in Epic, workflow analysis, and problem-solving is essential to the success of enterprise EHR initiatives.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
This position is fully remote and includes a requirement to participate in after-hours on-call rotation, occurring approximately one week every 5-7 weeks.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Epic IT Capability team delivers system build, configuration, and ongoing support for multiple Market Performance Partners (MPPs) within the Optum Insight Information Technology organization. The team is responsible for supporting Epic Patient Access applications, including registration, scheduling, admission, transfer, and discharge, ensuring system functionality aligns with operational, regulatory, and business requirements.
As a System Management Analyst on the Patient Access team, this role partners with vendors, technical teams, and operational stakeholders to analyze existing Epic system configurations, gather and document business requirements, and design new or enhance Epic build to optimize, standardize, and automate workflows in support of operational needs. The analyst plays a key role in the implementation, optimization, and ongoing maintenance of Epic solutions for Optum IT capability. Strong expertise in Epic, workflow analysis, and problem-solving is essential to the success of enterprise EHR initiatives.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Epic System Configuration and Maintenance: Responsible for translating clinical and operational requirements into technical specifications and executing system configuration changes to meet defined needs. Designs and implements technical solutions to support both foundational and custom workflows, while ensuring adherence to established governance processes, approval protocols, and organizational standards.
- Workflow Analysis and Optimization: Demonstrates the ability to learn and assess new and existing workflows to identify technical solutions and optimization opportunities that enhance the end user experience. This includes observing end users in operational settings, identifying process inefficiencies, redesigning workflows, and collaborating with analysts and stakeholders to improve usability, efficiency, and overall system performance.
- End-User Collaboration and Technical Support: Provides end user support through effective troubleshooting grounded in a comprehensive understanding of the Epic system and its operational context. Analyzes and diagnoses complex technical issues, communicates solutions clearly to non technical stakeholders, and resolves issues efficiently to minimize disruption to daily workflows and support continuity of patient care
This position is fully remote and includes a requirement to participate in after-hours on-call rotation, occurring approximately one week every 5-7 weeks.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Epic Cadence certification, accreditation, or proficiency required. Candidates with lapsed certification must obtain renewal within 45 days of hire
- 2+ years of experience with Epic Cadence and Prelude related application system build and configuration, including implementation, ongoing configuration, and optimization
- Experience collaborating with external vendors and supporting system upgrades, enhancements, and scheduled downtimes
- Experience working effectively with internal and/or external stakeholders and customers
- Driver's License and access to a reliable transportation
Preferred Qualifications:
- Epic certification, accreditation, or demonstrated proficiency in relevant modules, including Prelude, Welcome, or MyChart
- Experience in Welcome or MyChart highly recommended
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug free workplace. Candidates are required to pass a drug test before beginning employment.
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