Solutions Consultant

Responsibilities:

• Bridge the gap between a customer's needs and Regard’s technical offerings and impact: Work with customers and the Sales team to understand prospect needs and system requirements to showcase Regard as a critical solution. Serve as an expert on Regard’s integrations and product impact, ensuring a deep understanding of how our platform fits within customer environments and enhances their workflows.
• Quantify Value Delivered: Collaborate with Customer Success and Sales teams to identify, measure, and document the clinical and financial value that Regard delivers to health systems.
• Develop Tailored Proposals: Create customized, data-backed proposals for prospective customers that clearly articulate the financial and operational benefits of implementing Regard.
• Champion Customer Outcomes: Work closely with the Customer Success team to ensure that current customers fully understand and validate the ongoing benefits of Regard, reinforcing satisfaction and retention.
• Navigate Complex Reimbursement and Quality Metrics: Dive into the intricacies of payer reimbursement models and quality improvement metrics to accurately represent the value Regard brings to healthcare providers.
• Collaborate Across Departments: Serve as a key liaison between Sales, Product, Customer Success, and Engineering teams to ensure that implementation requirements and product capabilities are effectively communicated and aligned with customer needs
• Enhance Sales Enablement: Develop and refine resources, tools, and processes, such as ROI templates, benchmarking tools, and discovery questionnaires, to equip the Sales team in uncovering areas of opportunity.
• Stay Informed on Industry Trends: Keep up to date with industry standards in CDI, revenue cycle management, and payer reimbursement to enhance Regard’s impact and maintain a competitive edge.

Qualifications:

• 5+ years in healthcare sales engineering or consulting, with expertise in tailoring and presenting complex solutions to C-suite executives
• In-depth knowledge of middle revenue cycle/CDI, quality improvement quantifications, and payer reimbursement models
• Experience working directly with customers to understand their needs, validate potential impact, and present complex technical concepts in a clear and compelling manner
• Ability to build extensive technical knowledge of the Regard platform and solution to drive technical conversations with prospects
• Willingness to travel up to 20%

Preferred Qualifications:

• Excellent communication skills, with the ability to effectively collaborate with Sales, Product, Engineering, and Customer Success teams
• Enthusiasm for building in an ambiguous startup environment
• Proactive, entrepreneurial mindset with a drive to shape and evolve the role and processes as the team grows

Location | Work Authorization

• For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship
• Strong preference for candidates who are within the New York City metro area willing to work a hybrid (2 days/week) schedule
• For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches and other fun perks
• Additionally, hybrid employees have the flexibility to work from locations outside of their home office from up to 6 weeks per year

Comp | Perks | Benefits

• Generous commission plan
• Eligible for equity
• 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
• 18 PTO days/yr + 1 week holiday break
• Annual $750 learning & development stipend
• Company-sponsored team retreat + social events
• A sabbatical program