Enterprise Renewal Manager - AMER

As an Enterprise Renewal Manager at Secure Code Warrior, you will be responsible for driving positive outcomes for key business metrics, including renewal rates, growth rates, total contract value, and churn rate. You will leverage your experience to increase renewal rates and grow our customer base. By collaborating with various teams, you will identify expansion opportunities that will increase the total contract value of our accounts. Additionally, you will work to decrease churn rate by mitigating risk and ensuring exceptional customer experiences, resolving any issues that arise. Ultimately, your efforts will help to drive the success and growth of Secure Code Warrior.

What you'll do:

• Own a significant renewal book of business, covering assigned territory. 
• Find avenues to drive revenue growth and mitigate revenue loss, hitting monthly, quarterly, and annual targets. 
• Forecast quarterly renewal rate with accuracy, breaking out areas of revenue growth, loss, and reactivation. 
• Preserve and enhance customer relationships by engaging in renewal processes showcasing SCW’s value proposition.
• Build and manage renewal forecasts with accuracy, working to mitigate churn and amplify expansion opportunities.
• Coordinate and build relationships with SCW’s top clients, driving positive outcomes for both parties.
• Escalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolution
• Cultivate collaboration within the Secure Code Warrior Go-To-Market team and across your customer base

Qualifications:

• Strong professional who can meet designated metrics, goals, and objectives.
• Experience in the SaaS/technology industry with extensive collaboration across departments and teams acting in an innovative, reliable, and proficient manner. 
• Proven experience in renewal management, account management, and sales management.
• Proficient with platforms such as Salesforce, Tableau, and Google Workspace or equivalent platforms.
• Strong team player with the ability to partner with sales, marketing, and other cross functional departments.
• Passion for awesome cross-team collaboration and a strong ability to balance departmental needs and business priorities.
• Technically proficient yet effective communicator over the phone, over video, and when delivering presentations.
• Genuine interest in working for a global fast growing company with distributed teams.
• You are organized, optimistic, a great listener, an effective communicator; you possess the technical and personable skills to be consultative and credible in your approach.
• You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper.

Time/ Travel Requirements

Travel annually:

less than 4%

After hours (non-standard 8am to 5pm in front of virtual office)

After hours time is more fluid and ramped on EOM and EOQ activities due to contract and sales demands.

10 to 15 hours/ month via mobile slack/email.