Enterprise Leadership & Performance Management Specialist

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

SUMMARY
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. As the Senior Learning & Development Specialist, you will work closely with the Director, Learning & Development to drive the success of our global L&D initiatives, ensuring our employees are equipped with the skills necessary to excel in a rapidly evolving financial technology landscape. This role will serve as a talent solutions learning consultant, partnering closely with leaders and HR business partners to deliver relevant and viable development solutions to address upskilling, promote professional development, and strengthen leader capabilities across the organization.

The Enterprise Leadership & Performance role owns the design, governance, and evolution of Q2’s leadership development ecosystem across all leader levels. This role is accountable for defining and operationalizing Q2’s leadership capability framework, strengthening performance culture, and building leaders who drive accountability, alignment, and business outcomes. This role designs and delivers Director+ leadership cohorts, co-owns the Enablement Academy for Sr. Manager & below, and embeds a continuous-performance culture grounded in feedback, coaching, data, and enterprise capability expectations. Leveraging AI-enabled analytics and behavioral dashboards, this role identifies leadership gaps, informs workforce strategy, and ensures alignment between leadership capability, performance systems, and Q2’s Cultural Competencies/Attrributes.

The Key Responsibilities include:

• Lead the design, governance, and iteration of Q2’s leadership continuum across all levels, ensuring each stage builds readiness for the next.
• Own the design, development, and delivery of leadership cohorts for Directors and above, including executive learning experiences, simulations, and development labs.
• Co-own the leadership and enterprise capability tracks within the Enablement Academy for Sr. Manager & below.
• Define, govern, and continuously refine Q2’s Leadership Capability Framework for all leader levels.
• Lead the design, development, and embedding of a performance management culture grounded in accountability, feedback, coaching, and continuous alignment.
• Integrate Q2’s Cultural Competencies “Success Circle” with leadership development, capability models, performance expectations, and manager/leader enablement.
• Partner with OD/Talent Management and People Analytics to design dashboards tracking Leadership effectiveness, Team health and manager quality, Feedback quality and frequency and Engagement, readiness, and performance indicators

The Key Metrics & Outcomes include:

• Leadership effectiveness improvements
• Strength and readiness of succession pipelines at all leadership levels
• Improved performance differentiation and accountability behaviors
• Manager quality indicators (feedback quality, coaching frequency)
• Adoption and use of leadership dashboards across HRBPs and executives
• Strong alignment between Success Circle, performance, and leadership practices

RESPONSIBILITIES• Improve Business Results: Build a role-based skill development approach that results in improved time to productivity and enhanced overall organizational performance. Enable delivery globally and across multiple functions and organizations. • Design and Develop Learning Initiatives: Spearhead the design and development of cutting-edge learning initiatives using internal and external platforms to create comprehensive learning campaigns aimed at building internal capabilities. • Facilitate Leadership Development Programs: Conduct leadership development programs (face-to-face and virtual) for new managers, leadership development, and enterprise-wide initiatives focused on enhancing organizational effectiveness. • Implement Advanced L&D Technologies: Utilize AI, machine learning and other technologies proactively to create efficient and tailored learning experiences for employees. • Collaborate with HR Business Partners: Deliver learning solutions that drive upskilling in alignment with other talent management processes. • Track and Demonstrate ROI: Develop and maintain L&D dashboards and measurements to track key performance indicators (KPIs) and demonstrate ROI. • Innovate with Best Practices: Research and benchmark relevant best practices, and recommend specific technologies, programs, processes, tools, and methodologies to address Q2's business and strategic objectives. EXPERIENCE AND KNOWLEDGE• Typically requires a Bachelor's degree and 8‑12 years of experience • Learning Program Development: Experience in designing, developing, and delivering learning and development programs in a fast-paced technical business environment, using a variety of methods of delivery and measures of effectiveness. • Partnership Skills: Advanced ability to partner effectively with leaders and HR Business Partners to design and deliver learning and development solutions. • Data Analysis: Proficiency in data analysis tools (e.g., Excel, Visier, Power BI). • Instructional Design: Expertise in instructional design tools (e.g., Articulate 360, Adobe Captivate). • Facilitation Skills: Experience facilitating training and development sessions across a global environment, effectively engaging diverse audiences ranging from interns to executives, and managing various group sizes from small teams to company-wide events. • AI and Machine Learning: Familiarity with AI and machine learning tools and platforms. • Communication and Interpersonal Skills: Excellent communication and interpersonal skills. • High-Quality Content Creation: Demonstrated ability to create and deliver high-quality learning content that may be delivered by you or others. • Project Management: Strong project management skills and the ability to manage multiple priorities across multiple time zones, geographies, and stakeholders. • Industry Knowledge: Experience working in a global organization, software, SAAS (Software as a Service), or high-tech industry experience is a plus.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements