Senior Solutions Architect

The Sr. Solutions Architect at ServiceTitan serves as a trusted technical and business advisor to our customers, translating complex operational requirements into scalable, best-practice solutions within the ServiceTitan platform. This role bridges business process design, technical configuration, and customer outcomes, ensuring customers achieve measurable value and long-term success.

Solutions Architects partner closely with Customer Success, Implementation, Product, Sales, and Engineering teams to design, validate, and optimize customer architectures that support growth, efficiency, and adoption across trades.

Key Responsibilities

Customer Architecture & Solution Design

• Identify high-friction steps in our own delivery process and own the fix, from intake workbook redesign to repeatable SBET build patterns to automated tenant validation.

• Build internal tools, scripts, and templates that reduce setup time implementations.

• Ensure solutions follow ServiceTitan best practices while balancing customer-specific requirements

• Maintain a living backlog of automation opportunities sourced from EIC, SDM, and customer feedback, and drive the highest impact items to done.

• Contribute to the team's shared library of reusable solutioning artifacts, including form JSON patterns, formula references, and tenant-level configuration best practices.

• Coach EICs through technical decisions, especially on integrations, custom fields, automations, and reporting design.

• Escalate platform gaps to Product with clear reproductions, customer impact, and proposed designs, not just complaints.

Customer Advisory & Enablement

• Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders

• Clearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignment

• Support customers through change management by guiding adoption and future-state design

Cross-Functional Collaboration

• Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases

• Provide architectural guidance to Sales during complex pre-sales or upsell motions

• Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities

Governance & Documentation

• Create and maintain solution documentation, diagrams, and decision logs

• Ensure solutions are scalable, supportable, and aligned with internal standards

• Identify risks early and proactively recommend mitigation strategies

Required Qualifications

• 5+ years of experience in:

  • Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles

• Experience designing and supporting SaaS platforms with complex business logic

• Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar)

• Proven ability to translate business needs into technical solutions

• Excellent communication skills with both technical and non-technical stakeholders

• Ability to travel onsite to customers 30-40%

Preferred Qualifications

• Hands-on experience with ServiceTitan (implementation, configuration, or administration)

• Experience with:

  • ERP / FSM systems

  • API-based integrations

  • Accounting systems (QuickBooks, Sage, NetSuite)

• Background in customer success, professional services, or enterprise SaaS

• Familiarity with data modeling, reporting, and analytics concepts

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $122,200 USD - $183,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $114,200 USD - $171,400 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.