Enterprise Customer Success Manager

What is SeekOut? 

SeekOut is a leader in AI-driven talent optimization, helping organizations recruit, reskill, and redeploy talent with AI-driven solutions. SeekOut transforms how companies build winning teams by empowering organizations to align talent strategy with business strategy via breakthrough agentic AI solutions. Our software and services help companies ensure that they hire the right people and match their talent to the highest-impact roles to drive business success.

What are we looking to add to the team? 

The heart of our business is happy, successful users getting value from SeekOut. Our Enterprise Customer Success Managers work closely with our users (Recruiters & Sourcers) and their Executive Stakeholders to manage the entire customer journey.  This role is focused on running a high-touch Customer Success process for our Enterprise and Strategic customers. You'll leverage modern tools, focus on end-user success, and own the entire lifecycle, including onboarding, training, advocacy, expansion, and renewal for your portfolio of accounts.  

What you will do:

• Proactively manage the end-to-end customer journey in a personalized, high-touch Customer Success model
• Own onboarding, training, expansion, renewals, regular check-ins, and QBRs for your accounts 
• Be responsible for meeting quarterly renewal revenue goals
• Be a Subject Matter Expert in all areas of SeekOut for our customers. This means applying our technology and best practices to solve problems around passive talent sourcing, candidate engagement, and optimizing their tech stack to always find the most qualified people
• Collaborate with Sales, Marketing, and Product teams to ensure customers get the most from SeekOut
• Own the entire customer lifecycle, including onboarding, training, expansion, renewals, regular check-ins, and QBRs for your accounts

You will be a great match if you: 

• Believe in Kindness, Gratitude, and Curiosity!
• Experience as an Enterprise Customer Success Manager for a SaaS product - or a closely related role such as Onboarding, Client Success, or Account Management
• Direct Recruiting / Sourcing / HR Tech experience is strongly preferred. 
• Practical knowledge of the entire recruiting process - ideally having worked in the Recruiting and/or HR Tech industry
• Exceptional verbal and written communication skills
• Excellent computer skills including Excel and experience with typical CS tools like CRM, Live Chat, Helpdesk, and Customer Success Platforms
• A great attitude and be a friendly, low-ego team player
• Have an analytical mindset with the ability to utilize data to drive decisions and strategies
• Have a continuous improvement mindset with a focus on seeking and acting on feedback

Our Commitment to Pay Fairness: 

At SeekOut, pay equity is at the heart of our compensation philosophy and approach. Our goal is to provide a transparent, fair and rewarding environment where team members are equitably compensated for substantially similar work, feel supported, and ultimately choose to grow their careers here at SeekOut.  To ensure fairness for new hires and existing team members, we factor in an individual's unique skills and experience, market data, and the internal equity of the team. 

Base Salary Hiring Range: $94,380 - $112,640 annually

SeekOut offers an industry-leading benefits package which includes: 

• Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts 
• Stock Options 
• Stipends for home office, education, and wellness 
• Flexible paid time off 
• Company paid holidays, including Juneteenth and Indigenous People’s Day 
• Paid parental leave for birthing and non-birthing parents 
• Retirement plan with company match 
• In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room 

Our Dedication to a Diverse Workforce: 

SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination.    

SeekOut is proud to be an equal opportunity employer.  We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected]