GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
JOB SUMMARY
As an Enterprise Application Administrator, you will play a critical role in supporting the implementation, optimization, and ongoing maintenance of our enterprise productivity application ecosystem. You will evaluate existing tools, identify opportunities for new solutions, and lead the implementation of feature requests and enhancements by providing strategic guidance to ensure alignment with evolving business needs.
This individual contributor role involves close collaboration with cross-functional teams to evaluate application capabilities, drive user adoption, and maximize the return on technology investments. Key responsibilities include monitoring and maintaining the enterprise application library, optimizing workflows, ensuring the availability of comprehensive support documentation, mentoring team members, and fostering a culture of innovation, collaboration, and continuous improvement.
MAJOR DUTIES AND RESPONSIBILITIES
- Collaborate with business stakeholders to technically evaluate, deploy, and develop long-term support strategies for new enterprise COTS/SaaS applications
- Provide expert-level technical oversight and guidance for all enterprise COTS/SaaS applications acquired by GeneDx, ensuring a deep understanding and effective support
- Manage projects and tasks assigned in Jira, including tracking milestones, providing updates, and reporting outcomes
- Monitor, manage, and resolve support tickets related to troubleshooting, feature requests, and application performance
- Maintain detailed documentation of integrations involving production enterprise COTS/SaaS applications to support transparency, facilitate troubleshooting, and ensure long-term maintainability
- Create and maintain SOPs and knowledgebase articles to support GeneDx staff, improve operational efficiency, and ensure full utilization of enterprise COTS/SaaS applications through clear, accessible documentation
- Act as the primary liaison for vendor communications, managing relationships, tracking licensing and usage, and advocating on behalf of internal users to ensure cost-effective and compliant application management
SUPERVISORY RESPONSIBILITIES
- No
EDUCATION/TECHNICAL REQUIREMENTS
- Naturally curious and assertive problem solver, looks for and identifies problems, collaboratively creates a plan, and executes the plan successfully.
- Demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
- Knowledge of scripting languages, automation, and API usage.
- Experience in HIPAA and/or HITRUST environments.
- Ability to create thorough documentation and knowledge base articles for new and existing SaaS applications
EXPERIENCE
- 3+ years of experience managing enterprise COTS/SaaS tools.
- 2+ years of experience in vendor management, including ensuring compliance with service level agreements (SLAs) and relationship management
- 2+ years of experience with SaaS integration using IPaaS tools (Celigo, Workato, Boomi, etc.)
- Experience with configuring productivity tools (Jira, Confluence, Smartsheet, etc.) preferred
- Experience with managing and enhancing AI tools, such as M365 Copilo,t preferred
- Ability to track, manag,e and update projects utilizing tools such as Jira
- Experience managing tickets and requests through ServiceNow
CERTIFICATES, LICENSES, REGISTRATIONS
- N/A
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Acknowledgements
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
#LI-REMOTE
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
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