The Enterprise Account Manager at Sitetracker focuses on growing and renewing enterprise accounts through strategic planning and execution. They drive upsell and cross-sell initiatives, collaborate with post-sales teams, and work to meet customer growth goals while exceeding sales targets.
The Opportunity
As an Enterprise Account Manager at Sitetracker is responsible for growing and renewing our largest accounts. Driven by customer service as the highest priority, the Enterprise Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform.
You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.
What You'll Do:
- Focused on maximizing revenue growth, the Enterprise Account Manager will proactively identify and capitalize on new business opportunities within existing enterprise accounts. Leveraging a deep understanding of client needs, you will drive upsell and cross-sell initiatives while executing strategic account plans to expand and drive revenue.
The Skills You'll Have:
- Proven track record of success managing and growing enterprise accounts
- Strategic and goal-oriented mindset grounded in process excellence
- Self-motivated with a strong bias for action and a consistent history of exceeding sales targets
- Effective communicator able to influence decision-makers across all levels of an organization to close complex deals and build long-term value.
Within 90 Days, You'll:
- Be familiarized with our products and become Sitetracker certified
- Learn the Sitetracker planning process
- Begin creating account plans, gain knowledge and understanding of our customers
- Begin building your pipeline
- Alignment with all post sales departments that support our customers
- Actively work and close initial deals
Within 180 Days, You'll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or exceeding your quota
Within 365 Days, You'll:
- Be an expert in our customers’ business and how we help them meet their growth goals
- Be an expert in customer account plans
- Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
- Have full ownership of the end to end process with the customers in your region
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.
Similar Jobs
Cloud • Greentech • Social Impact • Software • Consulting
The Global Enterprise Account Manager nurtures and grows relationships with global enterprise customers, focusing on account expansion, strategic selling, and executive engagement to achieve EHS and ESG goals.
Top Skills:
6SenseG2GongLinkedin Sales NavigatorOutreachSalesforceZoominfo
Fintech • Payments • Software • Financial Services
The Enterprise Account Manager at Cash App drives post-sales revenue, manages enterprise relationships, negotiates deals, and collaborates with cross-functional teams to enhance partnership success.
Top Skills:
Data AnalysisPayments Technology
Fintech • Payments • Software • Financial Services
The Enterprise Account Manager at Cash App drives post-sales revenue, manages enterprise partnerships, and executes account strategies to foster growth and retention.
Top Skills:
Financial ServicesPaymentsTechnology
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
