About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation
With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.
Why Join Us
- Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
- Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
- Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
- Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.
Title: Enterprise Account Coordinator
Reports to: Manager, Enterprise Account Coordination
Location: Remote
About the Role
We’re searching for an Enterprise Account Coordinator to join our Enterprise Operations team. In this role, you’ll be the driving force behind ensuring new enterprise contracts—recurring shuttles, large-scale events, and more—kick off smoothly and stay on track. You’ll manage client relationships, handle urgent requests, and oversee everything from on-site visits to vehicle tracking integrations. Beyond client success, you’ll also build and maintain a network of strategic operators across North America, helping us deliver exceptional service at scale.
This is a fast-paced, high-visibility position. If you’re someone who thrives under pressure, loves staying organized, and is ready to travel and jump into action when needed, we’d love to meet you!
Responsibilities
- Set up all new Enterprise contracts for success (e.g., recurring shuttles and large/complex events), including:
- Ensuring all reservations and referrals are accurately entered into CR
- Integrating vehicle tracking on long-term shuttle services
- Conducting on-site visits to meet with the client and the bus operator to ensure a flawless start to services
- Manage client accounts proactively and on an ongoing basis to provide the highest level of client support for our most valuable clients including:
- Changes to scopes in service
- Insurance documentation
- Contract execution
- Billing and payments (send invoices and collect money)
- Technology and technical support (resync ELD trackers, work with Product to add new stops)
- Operator management (talking to owners & drivers)
- Develop relationships with strategic suppliers across North America who service Enterprise contracts; source operators for additional service on your account portfolio
Schedule:
Monday–Friday, 10:00 AM–7:00 PM EST. Five workdays per week.This role requires schedule flexibility to support business needs, including occasional shifts in hours or swapping weekdays for weekend coverage. At times, the role may require early starts (as early as 5:00 AM EST) to support launches or working a Saturday or Sunday in place of a weekday, which may occur once or more per month.
Experience and Eligibility
- Open to travel as needed to support account success, up to 25%
- Availability after-hours and on weekends to address urgent issues as necessary
- 1-2 years experience handling urgent requests, issues, and/or changes to service
- At least 1-2 years experience in a high-stress customer- or vendor-facing environment
- Proficiency with Google Suite (Docs, Sheets, Gmail, etc).
- Reliability, consistency, and demonstrated relentless work ethic
- Willing to be available for emergency situations outside of typical working schedule
- Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations
- Superb organizational skills
Recruiting Process
- Step 1: Video Call: Talent Acquisition
- Step 2: Video Call: Hiring Manager
- Step 3: Video Call: Team Interviews
- Step 4: Background Check
- Step 5: Offer and Welcome Aboard!
We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.
- Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
- Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
- Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
- Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
- Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
- Referral Rewards: Earn bonuses for bringing top talent to the team.
- Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
- Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.
CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter.
Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.
We hire in the U.S. and Canada and are actively expanding our global footprint.
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