Engineering Operations Analyst

Join Our Team at Litera: Where Legal Technology Meets Excellence 

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work. 

Overview: As an Engineering Operations Analyst at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. 

Key Responsibilities: 

• Process & Tools Management: Maintain documentation and administer tools like Jira and Confluence to support operational consistency and agile workflows. 

• Lifecycle & Best Practices Support: Enforce the Engineering department's best practices and methodologies for processes and procedures, including identifying SDLC improvements. 

• Budget Process Oversight: Support the budget process for the software development department, including tracking and reporting on expenditures and headcount.  

• Operations Calendar Management: Maintain an operations calendar to ensure timely execution of key activities and milestones.  

• Spend Tracking: Monitor and track departmental spending to ensure adherence to budgetary constraints and identify cost-saving opportunities.  

• Data, Metrics, and Reporting: Develop data and metrics to surface key information for departmental reporting and insights for the business.  

• Licensing and Contracts: Assist with software license renewals and support contractor management processes, including tracking agreements and coordinating with vendors.  

• Cross-Team Collaboration: Collaborate with teams such as Customer Care, Systems Operations, and Finance as needed to support alignment and progress toward departmental goals. 

Qualifications: 

• Bachelor's degree in Business Administration, Engineering, or a related field. 

• Advanced prompting skills with large language models. 

• Proven experience in an operations or analyst role, preferably within a software development environment. 

• Strong analytical and problem-solving skills. 

• Excellent communication and interpersonal skills. 

• Proficiency in project management tools and software. 

• Ability to work independently and as part of a team. 

• Enjoys new challenges and the opportunity to have a large impact on client deliverables. 

• Effective time-management and the ability to balance competing priorities and projects effectively. 

• Experience with Atlassian tools (JIRA and Confluence) is preferred both business and technical skills. 

• Understanding of advanced Agile/Scrum methodologies. 

Why Join Litera? 

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment 

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact 

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together 

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. 

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $85,000 to $115,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).