Engineering Manager

This role will lead either our Gateway or Agent team, depending on your experience and interests.

Both teams sit on the critical path of every ngrok connection and are central to our reliability, performance, and customer trust.

• Gateway Team: Owns the core infrastructure that handles and shapes all traffic flowing through ngrok—routing, security enforcement, rate limiting, and observability. Every request passes through this layer, and its correctness and performance are foundational to everything we do.
• Agent Team: Builds the software that runs on the customer side of every connection. The Agent is what developers install and trust to securely expose their systems to the internet, and it must perform reliably across unpredictable, real-world environments.

Lead a team that ships and learns quickly

You’ll manage and coach a team of 5–7 engineers. The goal isn’t just shipping—it’s building a team that can consistently make good decisions, move fast, and improve over time.

Treat management like a systems problem (with humans in the loop)

You’ll design how your team works: planning, execution, retros, feedback loops, and decision-making. You’ll tune the system, not just react to it.

Stay close enough to the code to matter

You won’t be coding every day, but you’ll get into the details when needed—reviewing designs, debugging tricky issues, and helping the team make better technical tradeoffs.

Drive product and technical direction together

This isn’t “just execution.” You’ll help shape what the team builds—balancing product work, technical investments, and experiments that actually teach you something.

Build a team people want to be on

You’ll coach junior and senior engineers, create psychological safety, and raise the bar on both performance and collaboration.

Connect the team to the bigger picture

You’ll make sure your team understands how their work ties to ngrok’s product, customers, and business. Context isn’t optional here. You’ll work closely with senior leadership and functional orgs to shape and meaningfully impact company culture and roadmap.

• You’ve spent 5+ years as a software engineer and comfortable in Go, Rust, Java, or C/C++
• You have 4+ years of engineering leadership experience
• You think in systems—whether that’s distributed systems or team dynamics
• You’re comfortable zooming in (code, debugging) and zooming out (strategy, org design)
• You’ve built things from scratch—teams, processes, or products
• You communicate clearly, directly, and without unnecessary fluff

Bonus points if you’ve:

• Contributed to open source, blogs, or conferences
• Worked in developer tools or product-led growth environments
• Built teams in ambiguous, early-stage contexts

ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

All candidates must be US-based, and legally authorized to work in the United States.

At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Job Title

• Tier 1 (SF, LA, Seattle, NYC): $225,000 – $275,000
• Tier 2 (rest of US): $207,000 – $253,000

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

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