The Engagement Principal is responsible for the deployment of Aera solutions, managing client relationships, project delivery, and contributing to sales cycles, ensuring successful implementation and value delivery.
Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.
Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.
The Engagement Principal is the primary person responsible for the successful deployment of Aera solutions for our customers and ultimately, of the value delivered to our clients. The Engagement Principal builds a long-term client relationship, becoming a “trusted advisor” to senior level executives within the client organization. Together with the Client Partner, the Engagement Principal will contribute to developing existing clients, primarily by defining a roadmap towards Decision Intelligence.
This position is a player/coach and you will not only own project delivery, but will also contribute to functional and technical deliverables. In addition, you will be instrumental in winning new customers. The Engagement Principal a key contributor to sales cycles, as a subject matter expert and as the owner of key activities such as customer workshops, RFx responses, demos, POCs, and proposals. You will skillfully navigate both pre-sales and post-sales responsibilities, ensuring a seamless engagement from the first touchpoints to the actual project delivery.
Responsibilities
- Act as supply chain subject matter expert, both during the implementation & pre-sales situations
- Work closely with our Product and Technical teams to drive our product improvements and direction
- Single point of contact between the customer, Aera team, as other parties such as consultants and system integrators for all project-related topics - Including C Level Engagements
- Ensure project requirements are understood by Aera resources and delivered on-time and in accordance with customer expectations and statement of work (SOW)
- Manage project resources, track progress via KPIs, and escalate as required
- Keep customers within project scope and on-task
- Plan and run meetings/workshop with prospects, ranging from early discovery sessions to detailed final presentations as of a formal software evaluation
- Estimate and document project requirements for proposals and SOWs
- Become the "face" of Aera and product delivery expert
About You
- 10+ years of experience leading and managing post-sales enterprise software implementation projects
- Outstanding on-site, customer-facing skills (communication, project management, relationship building, etc.) and a deep sense of urgency in delivering to customer requirements, paired with an acute ability to understand customer needs/pain points and define solutions
- Extensive and broad supply chain knowledge, including supply chain best practices and metrics covering all core aspects of supply chain (demand, supply, manufacturing, inventory, order management, etc.)
- Experience with enterprise IT and software, including ERP (Oracle and SAP), cloud/SaaS, security, mobile, BI, planning systems and execution systems
- Familiarity with supply chain, logistics, and planning software - specifically, SAP and best-of-breed such as JDA, Kinaxis, etc.
- Experience with agile project work/scrum methodologies
- Experience writing proposals and SOWs
- Proven ability to successfully manage technical team members
- Ability to travel globally
- Experience in the pharmaceutical or CPG vertical is an added bonus
- Bachelor’s degree, ideally in Engineering; Master’s degree preferred
If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records. Aera Technology respects the privacy of your data. Please take the time to read our European GDPR privacy candidate notice available here
Benefits:
At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, generous parental leave, and much more. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.
Top Skills
Agile Methodologies
AI
Bi
Cloud
Erp
Execution Systems
Machine Learning
Oracle
Planning Systems
SaaS
SAP
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