Client Engagement Manager (Microsoft BizApps)

Account Management

• Work with the client and the MCA Connect implementation team pre-engagement to establish project satisfaction criteria and also quantify project ROI metrics.
• Measure success achievement with the client during and post implementation.
• Collaborate with internal marketing to create case studies and seek customer testimonials after go-live.
• Perform quarterly or semi-annual business reviews with the clients to assess project ROI and advise on ways to continue improving business operations efficiency and effectiveness through MCA Connect’s service and product lines.
• Bi-Weekly calls with clients to address open issues, work requests, etc.
• Execute Client Satisfaction Surveys
• Meet monthly with the MCA Connect Executive Sponsor to provide account updates and to plan/strategize on next actions.
• Participate in periodic calls with the Managed Services team to assess status of issues/cases associated with assigned accounts.
• Develop an annual business plan for each portfolio client and execute against that plan while also adjusting based on client requirements
• Perform internal Quarterly Business Reviews with progress against the annual plan

Prospecting & Opportunity Management

• Identify opportunities for additional products and services with assigned accounts and work with field sales (where applicable/mandated) and pre-sales team to prepare, deliver, and close scopes of work.
• Coordinate with Service Line Managers and Subject Matter Experts to collectively engage with designated clients.
• Participate or lead (when Engagement Manager is primary seller) in transitioning sold projects to the MCA Connect Project Team.
• Work with the MCA Connect Marketing team to establish aligned value add communications via newsletters, blogs, and events.
• Work with the MCA Connect Sales Leadership Team to review opportunities, set opportunity strategy, and update resource forecast.
• Ensure the internal CRM system is kept up to date and accurate across account, contact,lead, opportunity and project data.

Channel Management

• Meet with Microsoft Dynamics 365 SSPs, AE, TSs, Sales Managers, etc. whenever possible, to enhance our relationships with Microsoft and generate new business opportunities.

Project/Engagement Management

• Work in concert with your client Project Manager to take ownership of a section of the project reporting, steering committee presentations etc...
• Participate in status review meetings for active projects with Project Manager and client.
• Review Change Orders Requests
• Monthly review of customer EVAs and Account Receivable.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• · Minimum of 5 years of experience with sales or consulting in client facing business applications service delivery roles
• · Minimum 2 years of experience in business development
• · Strong track record of delivering value in a customer environment while generating profit
• · Strong presentation, communication and negotiation skills
• · Experience in the IT industry and IT consulting, specifically in software implementation and Project Management with Microsoft Dynamics 365 Finance and Operations (ERP) and CRM required
• · Proven client engagement capability
• · Ability to translate strategic direction into tactical deliverables
• · Strong communication and interpersonal skills
• · Ability to travel up to 50%

Desired Qualifications

• Experience with Microsoft Dynamics 365 Technologies, or competitive platforms
• Understanding of manufacturing industry, Supply Chain/Distribution and related industry business processes
• Experience in professional services/consulting organization