Endpoint Management Specialist, Remote

Aledade is looking for an Endpoint Management Specialist to play a key role in the implementation and maintenance processes for our in-EHR point of care insights solutions. We are deploying a portfolio of EHR integration solutions to present value based care insights directly in our practices’ EHR workflows, and this role will play a critical part in ensuring technical success of those deployments. 

The Practice Endpoint Management Specialist will collaborate with practice IT resources and Aledade implementation, product and engineering team members to 1) proactively identify and mitigate any barriers to deploying our point of care solutions into practices at scale, 2) provide expertise on broad automated deployment options for our point of care products within our associated practices, and 3) advise practices on use of their existing endpoint management, remote monitoring and management, and/or automation scripts to ensure broad deployment of Aledade-related tools.

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely within the US.

Primary Duties:

• Technical Solutions Escalation Point. Serves as expert and primary point of escalation to a cross-functional team (product, engineering, field) and directly with practices on issues related to the scalable deployment of Aledade’s point of care solutions.
• Practice IT Operations Expert. Serve as internal subject matter expert on the IT operations of ambulatory practices and how our point of care solutions can best be deployed within their ecosystem. 
• Endpoint Management Administration Guidance. Advising practices on deploying and configuring endpoint management tools like Microsoft Intune, Ivanti, or JAMF to manage device settings, software installations, security policies, and updates. Providing guidance on creating and managing device profiles for different user groups based on their needs and distributing and updating applications across the network. Developing automation scripts to streamline repetitive tasks related to software deployment.

Minimum Qualifications:

• A Bachelor’s degree is required. Significant and relevant work experience in lieu of educational requirements may be accepted. 
• 4-6 years working in small to medium size healthcare IT settings, either at solutions vendors or at provider organizations
• 3+ years direct practice facing customer service experience 
• 3+ years experience implementing technology solutions in healthcare IT settings
• Expertise in endpoint management tools like Microsoft Intune, SCCM, Ivanti, or JAMF

Preferred KSA's:

• Proficiency with RMM platforms like Kaseya, Datto, or ConnectWise
• Extensive experience with managed browser environments such as Google Admin console
• Strong understanding of Windows and macOS operating systems
• Knowledge of scripting languages (PowerShell, Bash) for automation
• Networking fundamentals and troubleshooting skills
• Knowledge of web-based and on-prem IT systems
• Advanced degree or certification in IT or healthcare operations
• Expertise and experience in healthcare settings, especially independent primary care practices and community health centers 
• Demonstrated ability to navigate and de-escalate priority technical implementation issues in a customer facing capacity and coordinate across teams to find resolutions
• In depth understanding of the primary care market and customer needs
• Intrinsically motivated to seek out and solve problems

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.