EMR Systems Analyst - Eastern US remote

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

*Must have healthcare EMR experience (for example, Carelogic or Epic).

The Systems Analyst is responsible for providing support to end users on new features, basic use of EMR system.

• Provide level one EMR ticket triage and execution, escalating when necessary.

• Troubleshoot issues as reported in tickets from end users.

• Monitor escalated tickets for resolution to increase one’s own level of expertise.

• Coordinate with Business Analysts and Director to onboard new services and locations.

• Assist Director in special projects.

• Assist Analyst in special projects.

• Testing of changes made in certification system as directed.

• Monitoring of production site for quality assurance as directed.

• Documentation and logging of all system changes.

• Complete required trainings and mandatory training hours.

• Other duties as assigned.

This role is remote, but some ideal locations would include PA, VA or SC. Highly prefer eastern time zone candidates. May need to travel to corporate office at times for meetings 1-2 times a year.

• Associate’s degree in business, Computer Information Systems or related field and/or comparable experience in the field.

• Two or more years of experience with software support and implementation.

• Two or more years in the healthcare industry.

• Experience with Carelogic and Methasoft helpful​

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health Day

• Calm subscription for all employees