Employee Relations Manager

The Employee Relations team partners with the Employee Relations (ER) Center of Expertise, HR Business partners (HRBP) and HR Centers of Excellence (COEs) to support business objectives by responding to business manager and employee inquiries, processing HR transactions, and administering standardized functions. In this role, you will serve as an Employee Relations subject matter expert advising and handling a variety of ER issues, cases and policy questions within the Employee Relations department.

Job Responsibilities:

• Handle ER internal investigations addressing employee issues and complaints.

• Gather information on ER cases regarding discrimination, harassment and other violations to help mitigate risks against the company.

• Partner closely with the ER COE, Legal and HR with any employee complaints and charges.

• Explain and educate on company policies, procedures, practices and programs.

• Review FMLA and LOA concerns reported. Process and review ADA and ADAAA requests.

• Review and process uncertified leaves and position replacement requests.

• Apply proficient knowledge of the federal and state laws as well as company policies consistently on all inquiries and cases. Keep up to date on changes to employment law.

• Use each ER issue as an opportunity to coach management on improving their people management competencies.

• Review and monitor case management, utilizing tool to ensure written documentation is entered promptly and accurately in system. Use enterprise technology to effectively deliver quality service to customers.

• Coach and assist managers with performance management issues and understanding appropriate process.

• Assist managers with creating Target Improvement Plans and Developmental Action Plans.

• Provide guidance to managers on how to handle disciplinary issues, manage behavioral incidents and policy violations.

• Coach managers on how to document employee disciplinary issues, corrective action forms, involuntary terminations and ensure for fairness, consistency and potential legal liability for decisions, process and documentation.

• Advise and respond to Performance Management complaints submitted by employees.

• Handle Unemployment Claims issues, prepare documentation for response, and ensure representation for hearings.

Ideal Qualifications:

• 5+ years of HR experience, preferably in an Employee Relations role or HR Generalist/HRBP role.

• Working knowledge of federal and labor law in multiple states.

• Knowledge of best practices in ER.

• Prefer experience working in a large global organization and/or HR Shared Service Center.

• Advanced knowledge of Microsoft office, Workday, ServiceNow, etc.

• Experience in managing relationships at all levels of the organization.

• Demonstrated organizational agility, planning, interpersonal and problem-solving skills.

• Integrity in maintaining confidential employee information.

• Flexible and contributes to team effort by accomplishing related results and projects as needed.

• Bachelor’s degree in Human Resources preferred (or equivalent years of experience).

• PHR certification preferred.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].